Senior IT Manager
Resume:
JONATHAN C. WAGNER
Irvine, CA *****
*********@*****.***
949-***-**** (H)
949-***-**** (M)
www.linkedin.com/in/wagnerjon
SUMMARY
Senior IT Manager with extensive experience leading medium to large-
sized technology-focused organizations. Vast experience optimizing IT
infrastructure to be more efficient, effective, and aligned with
business priorities.
WORK EXPERIENCE
2014: IQAIR, LA MIRADA, CA
IT Manager
. Managed entire IT infrastructure for all divisions of a global
products company.
. Administered Messaging, Telephony, PC and Mac Clients, Active
Directory, Windows Server 2008 R2, NetSuite CRM, Cisco Network
infrastructure, Wireless LAN, VPN, etc.
. Managed cloud SaaS and IaaS providers and improved reliability of
several key services.
2013 - 2014: EPICOR, IRVINE, CA
Senior Manager, Production Operations
Consulting Project Manager, IT Integrations
. Managed a staff of Systems Administrators and Architects in support
of a globally-distributed IT infrastructure.
. Supported HP C-class servers, VMware, HP EVA and 3PAR SAN storage,
Symantec NetBackup on Virtual tape libraries, Active Directory,
Windows 2008 R2, and Microsoft Exchange 2010 with over 4,500 users.
. Managed a major Active Directory and Microsoft Exchange 2010
migration project involving over 2,000 users internationally.
. Performed Project Management activities towards an International
website upgrade utilizing Sharepoint.
. Conducted SOX audits and related compliance activities.
2008 - 2012: PACIFIC LIFE, NEWPORT BEACH, CA
Senior Manager, Enterprise Systems Monitoring (2011 - 2012)
Senior Manager, Server Infrastructure (2008-2011)
Senior IT Manager for a large, Fortune 500 company. Responsible for
the Systems Monitoring environment at Pacific Life, used for Service
Assurance across the entire Enterprise Infrastructure. Managed a team
of Senior Engineers and Architects responsible for Development,
Maintenance, and Administration of several Enterprise-class tools used
to monitor and alert Engineers on the health and status of services
such as Windows, SQL, Exchange, UNIX, and EMC. Previously, responsible
for all aspects of Pacific Life's Enterprise Windows and UNIX-based
server infrastructure, including VMware, Active Directory, FileNet, and
Citrix Presentation Server and Gateway.
. Managed a staff of 8 Systems Administrators, Architects, and Lead
Engineers in support of a highly complex and business critical IT
operation with over 500 Physical and Virtual Servers.
. Successfully virtualized 80% of 500+ server environment by utilizing
VMware's ESX platform.
. Managed several large software and hardware vendors (including
Microsoft, HP, VMware, and Symantec) to improve service and support,
reduce maintenance cost, and improve business value.
. Provided infrastructure improvements for several major corporate
projects, including Microsoft Exchange 2007 and a $14 million
project to consolidate corporate servers into a central facility.
. Implemented Enterprise Systems Monitoring environment with CA
Spectrum, eHealth, and NetQOS and Microsoft Systems Center (SCOM) to
ensure proper identification of network fault and performance
issues.
. As Divisional chair on several Enterprise-wide committees,
contributed to many strategic efforts, including standardizing
hardware installations, cost-savings efforts with multiple vendors,
and demonstrations of new and emerging technologies.
. Managed a $3.5 million operating budget and reduced overall expenses
by 10% per year.
. Ensured systems operations met corporate policies and standards for
Disaster Recovery, Business Continuity, Security, and Regulatory
Compliance, such as SOX.
1999 - 2007: WONDERWARE, AN INVENSYS COMPANY, LAKE FOREST, CA
Senior Manager, Development Support, IT and Software Tools (2001 -
2007)
Manager, Development IT (1999 - 2000)
Senior IT Manager for a dynamic, cutting-edge software firm. Serviced
multiple locations, including offsite staff and facilities. In this
early adopter organization, evaluated new systems to drive technology
decisions in an evolving environment, while spearheading initiatives
such as WAN acceleration and network security. Managed a large staff of
IT and Software App. Engineers, and was responsible for computer
resource and personnel budgets.
. Personnel management for Information Technology groups, including
Software Tools function within R&D. Directly supervised 9 full-time
employees in addition to contractors and offshore India workforce.
. Administered Service Desk, which provided worldwide support for 500+
users.
. Managed Telecommunications team, which implemented Avaya PBX and
phones, VOIP, and SIP protocols.
. Negotiated hardware and software maintenance contracts for Internet,
LAN/WAN Infrastructure, Telecommunications hardware and software to
achieve significant cost savings.
. Managed all software assets, including Rational (IBM) and Microsoft
products, including serving as Customer Development Manager (CDM)
responsible for $300K+ Microsoft Premier Services Contract.
. Planned and implemented infrastructure upgrades
. Led initiative to secure source code and other sensitive data across
Development and Lab networks.
. Implemented new network security methods such as Intrusion
Prevention Systems (IPS).
1994 - 1998: EUROTHERM CONTROLS, RESTON, VA
IS Manager (1997 - 1998)
Research and Development Systems Administrator (1994 - 1997)
. Implemented both internal and external company web servers.
. Installed and programmed CISCO PIX firewall to increase network
security.
. Administered Windows and UNIX servers, while managing centralized
backups to ensure data management.
. Implemented Frame Relay data links to multiple company sites to
improve worldwide collaboration.
. Implemented HP 9000 UNIX system for a new MRP system which
streamlined business functions.
. Configured user accounts for groups and revision control system
(CVS) for multi-site software development.
EDUCATION AND TRAINING
The Johns Hopkins University, Baltimore, Maryland: B.S. Electrical and
Computer Engineering
. ITIL v3 Foundation (Certification 9/08)
. Completed Excellence in Leadership Training Program, including
Situational Leadership II
. Attended several Microsoft Tech Ed, PDC, Forrester, CA, and McAfee
conferences
. MCSE Certification in Progress
COMPUTER/NETWORK SKILLS SUMMARY
Process: ITIL v3 Foundation Certification (2009), BMC Remedy, Service
Now
Operating Systems: Windows 7/8.1/2008, VMware ESX 3.5, Linux, UNIX, HP
UX, SUN OS, VAX/VMS
Applications: CA Spectrum, eHealth, and NetQOS, Rational
Clearcase/Clearquest, Sharepoint, Microsoft Office, Internet Explorer,
Exchange/Outlook, HP Insight Manager, Web/proxy servers, SCOM
Router configurations: 3COM, CISCO, Firewalls (PIX, Checkpoint,
Fortinet), IPS (Tipping Point), Barracuda
WAN/Remote Access technologies: Citrix, Netscaler, WAN Accel. (F5,
Riverbed), VPN, MPLS, T-1, Frame Relay
ERP / Business Systems / Cloud: SAP, Lawson, NetSuite, Office365,
Rackspace, RingCentral, Basecamp
Languages: C++, FORTRAN, Assembly, BASIC, COBOL, SQL
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