Human Resources Manager

MARGARET ROSSI

Mt. Prospect, IL *****

*****.**********@*****.*** 224-***-****

HUMAN RESOURCES ORGANIZATIONAL LEADER

Expert in Human Resources, Customer relations and office management, recognized for consistently

meeting and exceeding customer and employee expectations.

Experienced administration, office management and Human Resources Manager. Demonstrated success managing

multiple projects by developing and executing short and long-term plans. Experienced at developing and maintaining

relationships with executive leadership, business partners, user group clients and vendors. Passionate about ensuring

that the organization attracts, hires, develops and rewards people with the right skills at all levels to meet its objectives

both current and strategic. Focused on proactively looking for better ways to do things to approach and solve critical

business issues.

PROFESSIONAL EXPERIENCE

FRIEDMAN CORPORATION, Deerfield, IL 1988-Present

Human Resources Manager

Provides a comprehensive client focused solutions and delivers reliable high quality results directly tied to the

business' strategy.

Served as integral partner for the Chief Executive Officer, f acilitating change management for all organizations

during corporate mergers and acquisitions by serving as Key Communicator and Human Resources Manager.

Implement Great Plains accounting software among all acquisitions

Conduct company’s comprehensive benefit programs for 200+ people. Negotiated contracts with other HR

Managers at acquired companies for all benefits. Automated insurance program into self-funded plan.

Perform talent management reviews, talent management lead, develop and deliver employee orientations for all

new employees, process all insurance enrollments and terminations

Review, revise and design employee handbook, partnering with legal expert to ensure compliance

Consistently monitoring employee morale and managing relations between staff and management in line with the

company’s core policies

Plan and prepare all company meetings offsite within context of Friedman’s core values, strategy and mission.

Project Manager, launching Salesforce.com among three companies

User Group Project Manager

Develop execute and drive annual User Group for over 300 clients and partners

Negotiate contracts with hotels and venues for all business and customer events

Develop budget, direct board member responsibilities, manage all logistics, create presentations

Payroll Administrator, Benefits Expert

Expert on ADP Payroll, Workforce Now version

Govern 401k program for 200 employees, Bi-monthly deposits and match calculations, advise broker on

compliance and loan documents. Approve and process all distributions.

Key work partner on annual 401k audit with Angell Pension Group, analyzing all employee W2 data

Execute the HSA and FSA plan for 50+ eligible employees

Control insurance benefits database, audit, report and reconcile monthly benefits

Govern annual open enrollment for insurance, evaluating benefits packages

.

MARGARET ROSSI PAGE TWO

*****.**********@*****.***

ADDITIONAL EXPERIENCE

Office Manager

Support company operations by maintaining office systems and supervising staff. Organize office operations and

procedures; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Design and

implement office policies by establishing standards and procedures; measuring results agains t standards; making

necessary adjustments.

Recognized as Employee of the Year by Company Founder and President

Billing and Collections Specialist

Collection calls and/or correspondence in a goal-oriented collections department. Provided customer service regarding

collection issues, process and review account adjustments, resolve client discrepancies and short payments. Responsible

for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and

processed credit memos.

Expenses and Payables Specialist

Complete payments and controls expenses by receiving, processing, verifying and reconciling invoices. Reconcile

processed work by verifying entries and comparing system reports to balanc es. Charge expenses to accounts by

analyzing invoice/expense reports; recording entries. Pay vendors by monitoring discount opportunities; preparing checks;

resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for

outstanding memos; issuing stop-payments. Pay employees by receiving and verifying expense reports and requests for

advances; preparing checks.

EDUCATION

DePaul University, Chicago, IL Enrolled/pursuing Bachelor’s Degree, expected graduation June 2016

DePaul University, Chicago, IL PHR in Human Resources

University of Phoenix, Associates Degree in Human Resources

Oakton Community College, Des Plaines, IL General business classes

MEMBERSHIPS

Member of SHRM

Notary

VOLUNTEERING AND COMMUNITY INVOLVEMENT

Key Chair person and Charitable Fundraisers: Mt. Prospect Junior Women’s Club

Parent-Teacher Association – Various roles

Lay Director for Catholic Church Women’s Retreat

Girl Scout Leader

Food Kitchen for the Homeless

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