Customer Service Sales

Dominique Brown

Marketing Research Specialist Manager

Township of Galloway, NJ

*************@*****.*** - 609-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Marketing Manager

jwl marketing - Absecon, NJ - August 2014 to Present

Responsibilities

Oversee 60 plus people. Monitor calls. Key holder

Margaritaville Retail Supervisor

Atlantic City Margaritaville - Atlantic City, NJ - May 2013 to July 2014

Customer service

• Maintaining daily and monthly budget

• Oversee 8 employees.

• Trainer position

• Handling cash and monitoring transactions.

• Completing shipment and invoice

• Provide assistance in the training and orientation of new cashiers.

• Writing daily transaction reports

• Managing sales

• Merchandising and floor planning

• Customer Service

Marketing Manager for verification and customer service

MBD - Absecon, NJ - June 2005 to August 2011

Marketing

• Warm and Cold calls

• Insurance appointments

• Maintaining daily and monthly quota

• Responsible for customer service call back and tape requirement

• Managing 20 employees

• Training new employees

• Monitoring calls

• Sales

• Customer Service

Sales Associate

Marshall Retail Borgata Casino - Atlantic City, NJ - October 2004 to April 2005

Retail

• Sales

• Cashier

• Shipment and floor planning

• Opener and closer

• Key holder

• Control the Kids store alone

• Inventory

• Customer service

Sales

Sally's Beauty Supply - Mays Landing, NJ - January 2002 to October 2004

Retail

• Sales

• Cashier

• Deliver Driver

• Shipment and store floor planning

• Opener and closer

• Key holder

• Customer Service

Sales

Limited Too - Mays Landing, NJ - March 2001 to October 2003

Retail

• Sales

• Cashier

• Customer Service

• Shipment and floor planning

• Merchandising

EDUCATION

Psychology Candidate

University of Phoenix - Phoenix, AZ

October 2011

High School Diploma

Absegami High School - Township of Galloway, NJ

September 2001 to June 2003

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Skill Name Skill Level Last Used/Experience

Customer Service Expert Currently used/10 years

Call Center Service Operations Expert Currently used/10 years

Complaint Handling/Dispute Resolution Expert Currently used/6 years

Sales Lead Generation Expert Currently used/6 years

Data Entry/Records Management Expert Currently used/6 years

Multiline Phone Use Expert Currently used/10years

MS Word, Excel and Access Intermediate Currently used/8 years

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