Customer Service Sales

HECTOR J. CENICEROS

***** ******** ***** *****

Pearland, TX 77584

Email: *******************@*****.***

Phone: 281-***-****

PROFESSIONAL SUMMARY

Dynamic, accomplished professional with experience in Seismic acquisitions with exposure to a manufacturing or customer service environment. As well as additional experience in the Sales Industry, Management, Market Research and Analysis. Innovative thinker with strong business and

strategic planning abilities. Excellent communication skills with a record of fostering solid relationships with peers and customers. Effective leader in creating cohesive teams and providing the tools and motivation to achieve goals.

PROFESSIONAL EXPERIENCE

SERCEL, INC, HOUSTON TX March 2014 to April 2015

Land, Marine and Downhole Repair Coordinator/Customer Service

Summary: Responsible for accurate and timely processing of customer’s products returned for repair. Communicate accurate and timely information to our customers.

ESSENTIAL POSITION DUTIES AND FUNCTIONS

• Responsive to customer’s inquiries

• Work closely with manufacturing/vendors to establish priorities and track status of repairs in process

• Open and close repair orders in ERP system

• Compute repair pricing based on company pricing policies

• Create and send status reports to customers and management

• Monitor/reduce cycle time required to deliver faulty equipment to repair location, and to ship/invoice after the repair is completed

• Perform other related duties as necessary

SKILLS NECESSARY TO PERFORM POSITION DUTIES

• Land, marine electronics and Downhole equipment knowledge

• SAP user

• Trade compliance training

• HSE and 5S (methodology) training and active

• PC experience

• MS Office (Outlook, Access, Excel)

• Web based application

• Excellent written and verbal communication skills

• Aggressive, self-starter, highly motivated individual

• Excellent organizational skills

• Must be able to work under minimal supervision

• Ability to work in a fast paced environment

• Ability to multi-task

• Knowledge of MRP and customer service

• Bilingual English and Spanish (translating/comprehension/reading/speaking)

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Ceniceros, Hector

ADDITIONAL PROFESSIONAL EXPERIENCE

M&M LIGHTING, HOUSTON TX August 2007 to March 2014

Sales in Residential and Commercial Lighting

ROYCE HOMES HOUSTON, TX November 2005 - to July 2007

Residential Home Sales

KB HOMES Houston, TX October 2002 – May 2005

Residential Home Sales/ Homebuyers Club and Mortgage Analyst

Community Home Sales Specialist

KB HOME DESIGN CENTER Houston, TX October 2000 – 2002

Design Consultant/Sales

ADDITIONAL SKILLS AND AFFILIATIONS

• Director’s Cut Top Salesman of the Year 2003 and 2005

• Off-site Sales; Time Management Skills

• Professional in appearance and presentation

EDUCATION

1989 – 1991 Graduate of The Art Institute of Houston, Houston, TX majoring in

Bachelors Business Administration

1998 Completed course at University of Houston, Houston, TX in Texas Department of Corrections Criminal Justice

1998 Completed course at Advanced Marketing Seminars Los Angeles, CA

Leadership Training to Sharpen Management Skills

2003 Completed course in Underwriting Training, San Antonio, TX with Certificate of Completion

2005 Completed courses at Sierra School of Real Estate, Houston, TX and

received Certificate of Completion

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