Customer Service Representative
Resume:
ANDRE TCHAMADEU
*** **** ****, *******, ** M*J *A8
Phone: 416-***-**** / Email: **********@*****.**
PROFILE
Bilingualism: French, English
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Strong customer service experience
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Comfortable working in call centre environments
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Proven problem resolution skills and ability to multi task
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used to working under pressure
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PROFESSIONAL EXPERIENCE
Telemarketing agent (Call Centre) (Temp)
EQUINOX MARKETING SERVICES (Montreal, QC) Nov 2013 May 2014
• Contacted potential customers by phone and sold services against identity theft
• Worked on the RBC campaign amongst others
Customer Service Rep
LA REFERENCE STORE (Montreal, QC) Oct 2013 Nov 2013
• Maintaining shelves full and appealing
• Storage and management of stocks
• Take orders by phone, Pick, pack, for shipping or delivering to customers
Distribution Centre Coordinator
ENPRESCO Cie (Cameroon) 2009 – 2013
• Maintained and developed customer file
• Track the distribution of targets amongst the representatives and followed up
• Managed a team of 7 representatives and ensured customers’ orders are
Processed and delivered on time
• Followed up with customers to ensure adequate quantities are ordered
• Visited customers to solve problems and watch competitors activities
• Wrote monthly reports
Retail Sales Coordinator
SIAC BRASSERIES ISENBECK SA (Cameroon) 2000 2009
• Contacted new clients and kept them informed of discounts
• Monitored processed and ensured all orders are delivered on time
• Maintained customers’ files up to date and accurate
• Solved customers enquiries and complaints
ANDRE DESIRE TCHAMADEU
374 Cook Road
Toronto ON M3J 0A8
**********@*****.**
• Followed sales to meet targets
EDUCATION
Associate Degree in Marketing & sales DOUALA UNIVERSITY CAMEROON
Additional courses: LANC 1326 – Program: 5264 INSA COLLEGE in Montreal
LINC class (English course) JIAS in Toronto
References Available Upon Request
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