Manager Quezon City
Resume:
Reuben Benedict "Ben" V. Hernandez IV ben pogi
Block 3, Lot 1D, St. Thomas Street
San Pedro 7 Subdivision, Brgy. San Bartolome
Novaliches, Quezon City, 1123
*************@*****.***
"Excel and exceed expectations and targets."
Multi-tasking on email support and chat support.
Familiar with basic CSR tools, i.e.: Siebel/Unify, Agent Desktop and CSKB/Inquira.
Education
1995-2003: The Philippine Women's University, Quezon City (Advertising major)
1987-1994: Jose Abad Santos Memorial School, Quezon City
1981-1987: Marist School Marikina / Lourdes School Mandaluyong
Employment
Wipro Manila
Voice, collections team, British Telecom UK
October 16, 2014 – February 27, 2015
6th Floor, Eton Centris One
Quezon Ave, EDSA
908-7000
Sutherland Global Services, Taguig Site
Non-voice / email CSR, eBay UK
August 31, 2012 - April 06, 2013
10th Floor, Philplans Tower, Kalayaan, Taguig City
459-2900
PCCW-Teleservices, Union Bank Plaza, Ortigas Ctr.
October 09, 2012 - August 05, 2011
Non-voice/email CSR, Nokia UK Ireland: Feb. 21, 2011 - Aug. 05, 2011
Voice CSR, Nokia UK Ireland: Oct. 09, 2009 - Feb. 18, 2011
17th Floor, Union Bank Plaza, Ortigas Center
620-2100
E-Club Online English Tutorial (defunct as of 2012)
Online ESL instructor
September 04, 2008 - May 22, 2009
WELS Academy
Online ESL instructor
March 10, 2008 - August 05, 2008
202 Taipan Plaza, Ortigas Center
632-9878
Character references
Ernest Arellano
Trainer and mentor: voice, BT Collections
Wipro Manila
6F, Cyberpod Centris One
Raymond Tazal
Team leader: Non-voice, Kohl's Online Shopping
[24]7, i-Square Bldg., Ortigas site
Andrew Estandarte
Trainer: Non-voice, Kohl's Online Shopping
[24]7, i-Square Bldg., Ortigas site
Ravi Bedit
Operations manager: eBay UK
Sutherland Global Services, Taguig site
Gay Hope Cruzada - Carr
Contact center manager: ANZ Global, Makati City
(Former contact center manager, Nokia UK-Ireland/PCCW-Teleservices)
Betty Jane Retuwene
Entrepreneur
(Former Contact center manager, Nokia UK-Ireland/PCCW-Teleservices)
Nancy M. Felipe
Instructress, The Philippine Women's University, Quezon City
920-6309 (school hours, 8AM - 5PM)
Contact this candidate