Customer Service Sales
Resume:
Jessica Dione Stepbach
Gallatin, TN 37066
*********@*****.***
EMPLOYMENT EXPERIENCE:
Miracle Chrysler, Dodge, Jeep, Ram - Gallatin, TN August 2014 -
Current
Accounting Assistant
HR Duties: Process all new hire paperwork, file all HR files, Keep all
information confidential. Process payroll weekly. Add up weekly hours from
punched time cards for all employees. Keep monthly service & sales hours
tracking. Pay all extended warranties for all car sales. Cashier duties for
parts & service sales. Process daily deposit into banking account and
ensure everything is processed in ERA system correctly. Accounts payable &
accounts receivable duties. Print A/R statements every month. Assist in
being back up receptionist for busy, multi-line phone. Write checks for any
bills that need paid that I am responsible for. Open store in the morning
and verify money drawers before business is open for the day. Handle
rentals for our service department for customers.
MANPOWER - Gallatin, TN July 2006 - October 2006
SERVPRO - CORPORATE - Gallatin, TN October 2006 - August 2011
RMA (Return Merchandise Authorization) Coordinator / Assistant Buyer
Process all franchise returns and warranty claims for over 1,600
franchisees in the U.S. Create the return authorization in MS Great Plains,
verify warranty coverage for over 50 vendors, fill out a return data sheet
to send to vendors for approval of repairing or returning defective
merchandise, after approval from vendor send data sheet with vendor
approval number and shipping address, or arrange for item to be picked up
by vendor (depends on vendor specifications). Follow up on RMA until it is
fully closed or resolved and both the franchise and vendor agrees issue is
resolved. Use appropriate coding for RMA's. Comply with all vendors' return
processes. Use MS Great Plains 9.0 program to get franchise information,
vendor information, and get original invoice of purchase for product.
Return defective merchandise or returned merchandise to internal stock.
Inventory control. Process internal inventory transfers and adjustments in
our system. Process all refused / damaged shipments through the return
process. Verify if products need to be scrapped or are in good condition.
Process estimates for all non warranty returns and that the appropriate
paperwork signed, and follow up with vendor after repair is approved. Make
sure Accounting gets accurate information on invoices and credit memos for
RMA's. Use MS Excel and Word to create spreadsheets and forms. Handle all
freight and UPS damage claims. Verify products upon arrival for accurate
items, quantities, damaged, or used. Keep an RMA log for tracking,
following up, and seeing trends. Process some replacement orders for all
returns. Handle some purchasing duties. Process purchase orders, sales
orders, invoicing. Handle intercompany transfers and assemblies for
chemical batches with SP Professional Cleaning Products (A company within
Servpro). RMA Weekly, Monthly, and Quarterly reports. Strong customer
service, reporting, and data entry skills used. Assist in yearly Physical
Inventory. Things I have accomplished since been in this position: getting
RMA's up to date, created a monthly RMA tracking sheet with MS Excel,
created vendor specific logs for appropriate vendors, created vendor
specific data sheets, using sorters to better organize all the RMA
paperwork, creating the entire SOP for this position, and cleaning up the
RMA inventory bin. Create and update all of the reporting to go with this
position. Create a warranty process for every vendor. Creating an RMA Flow
Chart system, Plan, prepare, & conduct RMA internal error meetings. Create
a receiving process and poster sent to every customer explaining the proper
way to receive orders to save the company money. Create new ways to make
customers comply with warranty guidelines and policies.
CENTER FOR COMPREHENSIVE SVCS / TN NEURORESTORATIVE CENTER
November 2005 - July 2006 / November 2003 - August 2005
Administrative Assistant / Accounts Payable Coordinator / Schedule
Coordinator
Answer multi-lined phone. All administrative duties and all basic office
equipment. Use MS Word,
Excel, and Outlook. Make hotel & car rental reservations. Accounts Payable;
process all invoices
and match up to correct documentation, do filing daily, use ledger, use
purchase orders, use multiple
other forms, use correct coding for corporate A/P person, weekly reporting.
Handle all incoming & outgoing mail. Handle fed ex and ups shipping.
Updating Our Phone system; BellSouth Norstar. Petty cash; distribute,
weekly auditing of, and all other needs. Data Entry. Create forms,
spreadsheets, and letters. Assist the Program Director in quarterly Reports
for length of stay for patients, monthly admissions and discharges, summary
of clinical hours for each quarter. Use customer service skills daily.
Schedule 20+ employees for 24 hours a day- 7 days a week according to
client care, days off, and availability on a weekly basis. Staff scheduling
for training, transportation of clients, etc... Handle calling out, finding
replacements, and all other staffing issues, etc... Assist in updating
forms and data in our shared file system. Assist staff with minor computer
problems and issues. Handle all clients' money and banking for 2
facilities, audit of, etc... Assist second facility's director in projects.
Assist the entire team in monthly and weekly reports. Administrative duties
for 5 managers. Be a backup for the Human Resource Manager. Assist Case
Management with Medical Records duties.
R & R CALENDAR - Hendersonville, TN
August 2005 - November 2005
Administrative Assistant / Accounts Receivable / HR Duties
Assist the CEO, President of the company, and the Office Manager daily. Use
QuickBooks to make invoices from sales sheets daily, a lot of data entry,
use Postage machine, use a letter sorting machine, mail out posters to
schools & vendors. Assist all staff and departments daily. Enter payments
into QuickBooks System, process collectors paperwork daily, collect ads &
payments from Customers, Proof posters for accurate information before
going to print, call customers about overdue payments, mail out past due
invoices on a monthly basis, use internet to verify correct address and
information. Answer multi-lined phone, and do filing daily, Handle payroll
in QuickBooks, and all other Human Resource duties. Handle all Accounts
Receivable. use MS Word Works, MS Word & Excel to make forms. Call
customers about returned mail and posters and try to verify correct mailing
Information. Help sales department pull sales from Previous Day's sales
from the system. Strong Customer Service skills used daily. Investigate
wrong ads and try to keep the customer happy
FLEXTRONICS, INC. - Lebanon, TN
October 2001 - October 2003
Quality Control Auditor
Inspect and audit all products for several accounts, Data Entry, MS Word,
Excel, Outlook, and Internet use to verify product. Overlook production and
make sure they are making the product correctly, multi task in multiple
areas daily, Cross-trained in all accounts, help office, production, &
manager staff in daily Duties, Some traveling, Auditor of 6 different
accounts, Use of BAAN Atlas to verify parts & Inventory, Some inventory
Control, audit product going to ship, Verify parts at start of Shift &
start of a new order, audit & Verify parts and product for accuracy.
Trained employees on how to do their job correctly and according to our
standards. Basic office Skills used. Assist in audits for our company. Sent
on two traveling trips to audit product customers sent back: Michigan and
Texas
EDUCATION:
Lebanon High School - Lebanon, TN
Graduated in 1999
http://www.linkedin.com/pub/jessica-stepbach/36/18/964/
Linked In profile has reccomendations & references.
PERSONAL REFERENCES:
Relationship Name Phone
Numbers Known
Friend
Lem Absher 615-***-**** 11 years
Friend Melissa Morrow 615-***-**** 10 years
Friend Jennifer Colbert 615-***-**** 10 years
Holly Key 615-***-**** 13 years
Friend
PROFESSIONAL REFERENCES:
Job Title Name
Phone #'s Known
TN Case Manager / SW Theresa 615-***-**** 9
NeuroRestorative Shelton years
Servpro of Farmington V President / Co Owner Janet Short
573-***-**** 5 years
(customer) ***********@***.***
Servpro Industries Customer Service / Sales Elaine Fields
615-***-**** 7 years
Servpro Industries Copy Center Jennifer Berry 615-
388-2836 6 years
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