Service Manager
Resume:
Jennifer Buencamino
**** **** ****** *** ******** CA 95843
Cell: 916-***-****
********@******.***
Profile
Administrative support professional offering versatile office
management skills and proficiency in Microsoft Office
programs. Strong planner and problem solver who readily
adapts to change, works independently and exceeds
expectations. Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
Experience
Western States Fire – Sacramento Account Manager Feb 2015 – April 2015
• Assist with the promotion of the requirement of fire sprinkler, fire alarm and fire extinguisher inspections
• Keep abreast of marketing opportunities through sales calls, networking, and other market related
information
• Lead customer presentations, “lunch and learns" and other relationship building meetings
• Obtain new leads for new customers as well as provide quotations for inspections to new and existing
customers
• Expected to be involved in the pricing approach to Inspection and Service accounts
Western States Fire – Sacramento Inspection Administrator 2012 – Jan 2015
• Executed contracts through procurement of required company signatures.
• Managed other required Service Agreement documentation in conjunction with internal office resources
and corporate legal department.
• Participate in proposal activities, as assigned intermittently by supervisor.
• Retained and updated original project contract documentation for record.
• Provided a variety of administrative and dispatching duties to Inspection Department.
• Coordinated and scheduled inspections.
• Maintained extensive service contract filing system.
• Work in conjunction with the Sales and Deficiency Specialist
• Maintain accurate and current information relative to the status of all work orders assigned.
SimplexGrinnell Sacramento, CA Service Biller, 2009 to 09/2012
• Closely interact with the Total Service Manager in the accomplishment of the objectives which contribute to
the overall profitability of the Company.
• Assist SRC to dispatch calls to A & D Technician & Fire Sprinkler Technicians.
• Collect work orders and prepare invoices for billing.
• Create prevailing wage table for all government jobs.
• Research customer concerns/disputes & provide backup documentation when required.
• Work with customers over phone to answer invoice and account inquiries.
• Research district’s accounts receivable dispute list for resolution and collection.
• Add new customers to database
SimplexGrinnell – Sacramento, CA Contract Administrator, 2006 2009
• Executed contracts through procurement of required company signatures.
• Managed other required Service Agreement documentation in conjunction with internal office resources
and corporate legal department.
• Participate in proposal activities, as assigned intermittently by supervisor.
• Retained and updated original project contract documentation for record.
• Provided a variety of administrative and dispatching duties to Inspection Department.
• Coordinated and scheduled inspections.
• Maintained extensive service contract filing system.
• Work in conjunction with the Sales and Deficiency Specialist
• Maintain accurate and current information relative to the status of all work orders assigned.
Western States Fire Protection – Sacramento, CA Office Manager, 2006
2006
• Provided a full range of administrative support to the Sprinkler Department. Duties included service billing
for the service Department.
SimplexGrinnell – Sacramento, CA Service Biller, 2004 – 2006
• Closely interact with the Total Service Manager in the accomplishment of the objectives which contribute to
the overall profitability of the Company.
• Collect work orders and prepare invoices for billing.
• Create prevailing wage table for all government jobs.
• Research customer concerns/disputes & provide backup documentation when required.
• Work with customers over phone to answer invoice and account inquiries.
• Research district’s accounts receivable dispute list for resolution and collection.
• Add new customers to database
Oracle Corporation – Redwood Shores, CA Coordinator, 1999
2004
Communicated effectively with multiple departments to plan meetings. Established
strong relationships to gain support and effectively achieve results.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous
and knowledgeable response to information requests.
Earned excellent marks on performance reviews, with citations for excellence in
areas including work volume, accuracy and quality; ability to learn and master new
concepts; positive work ethic; and commitment to providing unsurpassed service.
Education
City College of San Francisco
General Education
Key Skills
Office Skills: Office Management
Records Management
Database Administration
Computer Skills: MS Word
MS Excel
MS Outlook
MS Powerpoint
Oracle Database
REFERENCE AVAILABLE UPON REQUEST
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