Customer Service Manager
Resume:
FRANCISCO J. SALGADO
**************@*******.***
Dallas, Texas 75216
SUMMARY OF QUALIFICATIONS:
More than 15 years of experience in industrial manufacturing which
includes team management, safety and orientation training, inventory
control, production control, customer service and associate
motivation; team staffing, training, supervision, employee evaluations
exempt and non-exempt and report damaged materials.
V POLYESTER FIBERS
Groesbeck, Texas
. Plant Manager
April 2010 to present
> Coordinate and assign daily production.
> Keeps a close contact with vendors to assure timely production
schedule and pricing negotiation.
> Establish new procedures to meet on time delivery to customers.
> Improved communication between upper management, supervisors and
associates to maintain a safe and healthy environment.
> Responsible for incoming material to assure production and quality.
> Assures quality to meet customer satisfaction.
> Purchase all necessary raw materials to assure daily production.
> Scheduled daily incoming and outgoing freight
> Placed purchase orders
> Maintained plant up to OSHA standards
> Daily employee relations
> Payroll
> Accounts Payables
> Daily and Monthly financials to insure the financial interest of
the company.
V SLEEPTRONIC
Dallas, Texas
. Plant Manager
Jan 2002 - April 2010
> Coordinate and assign daily production.
> Kept a close contact with vendors to assure timely production
schedule.
> Establish new procedures to meet on time delivery to customers.
> Improved communication between upper management, supervisors and
associates to maintain a safe and healthy environment.
> Responsible for incoming material to assure production and quality.
> Manages over 5 production supervisors and over 100 employees.
> Assures quality to meet customer satisfaction.
> Purchases all necessary materials to assure daily production.
V SIMMONS COMPANY
Dallas, Texas
. Production Supervisor 1997 - 2002
> Coordinate and assign work schedules to sub-departments to
achieve just in time sensitive delivery to customers.
> Reduced raw and component materials waste by 20 percent
achieving number five in our national ZERO waste program.
> Reduced overall repairs by 65%; Worked closely with maintenance
-department and safety manager to bring workers compensation claims
down by training and educating associates in safety procedures -
resulting in $1300 bonuses per associate; Supervised over 150
associates.
V SEALY MATTRESS COMPANY
Fort Worth, Texas
. Machine Operator 1996 - 1997
> Operated a sewing machine while maintaining quality requirements
and learned the over casting position.
> Assisted supervisor with daily tasks in completing schedules
and complying with customer expectations in quality and
delivery.
EDUCATION:
Bachelors Degree- Business Management
Navarro College
Corsicana, Texas
Occupational Health & Safety
University Of Texas
Arlington, Texas
SKILLS
> Bi-lingual read and write English and Spanish
> Highly resourceful and energetic team leader
> Implementing best practices and innovative solutions
> Diligently follows through on details
> Problem solving
> Basic computer
> Microsoft- Word
> Microsoft-Excel
> Microsoft-Outlook
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