Manager Customer Service

Samuel A. Adelowo

**** ***** **** **** *** **** ? Stafford ?Houston, Texas

77477?347-***-****, 609-***-****?*******@*****.***

Business Administration ~ Executive Management ~ Network Engineering ~

Partnership Development

A highly experienced Business Operation Executives who has demonstrated

the ability to lead diverse teams of professionals to new levels of

success in a variety of highly competitive industries, cutting-edge

markets, and fast-paced environments. Strong technical/ business

qualifications with an impressive track record of more than 10 years of

hands-on experience in strategic planning, business unit development,

project management and strategies. Proven ability to successfully analyze

an organization's critical business requirements, identify deficiencies

and potential opportunities, and develop innovative and cost-effective

solutions for enhancing competitiveness, increasing revenues,and

improving customer service offerings.

Business Development Relationship Management Project Management

Teambuilding Organization Development Training and Teambuilding.

Information Technology Brand Awareness

Recent Accomplishments

Prism Consortium Liberia Limtied

.Successfully oversaw the start-up and development of this consortium

firm from $0 to $150,000 in revenue with 5 employees

Master of Business Administration, (2014)

Anoited University, Johannesburg South Africa

.Spearheaded the successful negotiated third party agreement/

partnership resulting in improved capacity and service delivery.

.Developed an on-going future business plan to secured both

institutional and strategic financing during difficult economic

conditions.

.Established critical partnership with high level industry leaders such

as Global Alliance Group.

Professional Experience

Marsh & associates signing services, Willingboro, NJ Licensed Non-Vessel

Operating Common Carrier (NVOCC) by Federal Maritime Commission, (FMC) USA,

Fully Bonded, International Freight Forwarder

Manager (2015 to present)

. Investigate, plan and implement appropriate international shipping

route for non-perishable/non-hazardous cargo primarily to West African

Region;

. Facilitate/arrange appropriate packing/climate/terrain/weight/nature

of goods/cost/delivery/warehousing of goods at final destination,

negotiate transportation/handling contracts and security;

. Obtain/prepare documentation/meet customs/insurance

requirements/packing specifications, compliance with overseas

countries' regulations/fiscal regimes and liaison with customs;

. Offer consolidation services by air/sea/road, ensuring cost-effective

solutions to small shippers who have insufficient cargo to require

their own dedicated units; keep abreast of current relevant industry

legislations;

. Liaison with third parties to move goods (road/rail/air/sea) in

accordance with customer requirements;

. Arrange payment of freight and other charges or collection of payment

on behalf of the client;

. Utilize e-commerce, internet technology and satellite systems to

enable real-time tracking of goods;

. Arrange air transport for urgent and high-value freight and managing

the risk door to door;

. Arranging charters for large volume, out-of-gauge or project movements

by air and sea;

. Act as broker in customs negotiations to guide freight efficiently

through complex procedures;

. Make special arrangements to transport delicate cargoes,

livestock/food/medical supplies;

. Maintain communication through production/management

reports/statistics/unit cost analysis;

Prism Consortium Liberia Limited, Monrovia Liberia

General Manager/ Chief Executive Officer (2012-2015)

. Primary oversight of day to day Program Operations;

. Recruit, hire, and supervise all key personnel;

. Review program enrollments charts, DOT enrollments, and case

management disposition actions;

. Oversee, monitor, report quality management activities of the

institution;

. Maintained Partnership agreements with Cusworth International

Business School, Admin/Finance staff while managing electronic

records, appointments.

. Ensures coordination of resources and logistics for staff

training;navigating network of Providers by case conferencingto follow-

up with Specialist and appointments as needed.

. Participate in development of program protocols and activities;

. Produce summary financial and management reports of program

activities;

. Acts attend all internal and external agency meetings.

International Insurance Company (Lib) Limited, Monrovia Liberia

Manager Administration/ IT & PA to Managing Director/ CEO (June 2008- April

2015)

. Overall administration of the company.

. Establish and implement Administrative/ Human Resource policies and

procedures;

. Review Employment procedures in line with company policies.

. Monitor adherence to budget, work plan, facilitate weekly staff

meeting;

. Ensure compliance with funding sources by preparing and submitting

timely program and fiscal reports;

. Hire, evaluate and discipline staff, assess individual staff training

needs;

. Develop, coordinate in-house training and coach job skills;

. Partner with local realtors, private landlords, and public housing

managers to secure rental units;

. Escort potential tenant to view rental units, conduct City required

unit inspection and prepare report to submit with request for

assistance;

. Supervise Housing Developer, Case Managers, Housing Specialist,

Housing Coordinator, Program Assistant/Receptionist, and maintenance

Staff;

. Serve as liaison on organization management team;

. Primary liaison to Contract Agency.

National Printers, Monrovia Liberia

Director of Administrative & Graphic IT Operations (January 2008- June

2008)

. Managing and developing daily business operations;

. Managing purchasing department staff;

. Purchasing Services & Contract Administration;

. Negotiated and secured office equipment leases;

. Negotiated, evaluated and secured potential vendors and independent

contractors agreements;

. Facilities Operations and Management;

. Operations and Contract Management; Increase overall operating budget

from $2 million to $10 million;

. Managed all aspects of IT Administration;

. Solicited community support of supported housing project from local

community and elected officials;

FPM Computer Literacy Program, Monrovia Liberia

Administrative & IT Supervisor officer (August 2007 - January 2008)

. Wrote and secured $25,000 to construct playground for permanent

housing facility;

. Wrote and secured $4,000 in Literacy Grant for Adult Literacy Program;

. Wrote and secured $114,000 to operate Youth Leadership Development and

Violence Prevention Program, Peer Counseling and Conflict Resolution

Training;

. Wrote and secured $12,000 to purchase equipment for Computer Lab;

Cleavenard Global International, Surulere Lagos Nigeria

Network Engineer (January 2004 - July 2007)

. Responsible for implementing, maintaining, supporting, developing and,

in some cases designing communication networks within an organization

or between organizations.

. Work internally as part of an organization's IT support team, or

externally as part of an outsourced IT networking consultancy firm

working with a number of clients.

. Responsible for installing and maintaining computer communication

networks at a company or organization. Ensures networks are running

smoothly and upgrades networks to provide maximum performance.

.

. Install computer networks such as local area networks (LANs), wide

area networks (WANs), the Internet, intranets, and other data

communications systems.

. Install server hardware and software infrastructure.

. Set up user accounts and passwords.

. Monitor network usage and security.

. Manage email, spam, and virus protection.

. Ensure networks are running smoothly.

. Troubleshoot and restore systems after crashes.

. Retrieve forgotten passwords.

. Undertake routine preventative measures and implement, maintain and

monitor network security.

. Supervise help desk technicians.

. Ensure systems comply with industry standards.

. Keep internal networks running smoothly.

. Support administration of servers and server clusters.

. Manage system back up.

. Restore protocol.

. Document network problems.

. Support network and computing infrastructure.

. Install and maintain network services, equipment, and various devices.

. Oversee software security.

Education

Master Business Administration, (2014)

ANOITED UNIVERSITY JOHANESSBURG SOUTH AFRICA

Bachelor Degree (B.BA) in Management, (2013)

University OF LIBERIA, MONROVIA LIBERIA

Bachelor Degree (B.BA) in Sociology, (2011)

ANOITED UNIVERSITY, JOHANESSBURG SOUTH AFRICA

Associate Degree (A.A) in Computer Science, (2009)

LINCOLN COLLEGE OF PROFESSIONAL STUDY, MONROVIA LIBERIA

Honors Diploma in Network Engineering, (2004)

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY INDIA, LAGOS NIGERIA

Senior Secondary School Certificate (WASSCE), (1999)

ERIC MOORE HIGH SCHOOL, SURULERE LAGOS NIGERIA

COMPUTER PROFENCENCY SKILLS:

MS Office Suite 2012, Corel 2000, Adobe Photo-Shop, PageMaker, Image Ready,

Corel Draw, Windows 98-2013, Router Configuration, Network Cabling,

Internet Protocol, Quickbooks-2013, Network Infrastructure, Operating

System Installation, Computer Repairs. E.t.c

REFERENCES

Available upon request

Contact this candidate