Customer Service Representative
Resume:
** * * * * R * * *, L I N DA L E, T X *****
903-***-**** *******************@*****.***
MCKENZIE BROOKS
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational
background, and ability to work well with people.
EDUCATIONAL BACKGROUND
2012 2014 University of Phoenix
Bachelor’s Degree in Business
With concentration in Finance
1995 2003 Tyler Jr. College
Associates Degree in Business Administration.
I also took Health Care related classes.
1992 1995 Lindale High School
National Honor Society
Member of Drama club, International Thespian Society, Yearbook, and DFYIT
WORK OF EXPERIENCE
Exceptional Home Care
Tyler, TX US
November 2010-Present
Assistant CFO
Payroll/Billing Supervisor
Help HR department maintain and input personnel files
Follow up and preform yearly evaluations for my employees
Double check all employee information status and pay changes and W4 information
Develop policies and procedures for both HR and payroll to follow
Preform employment verifications and workmen’s comp verifications
Adjust payroll records
Process direct deposit and print checks
Pay weekly payroll taxes
Private insurance collections
Enter insurance payments
Payroll for 350 field nurses
ThyssenKrupp Elevator
Tyler, TX US
December 2006 -October 2010
Office Manager
Process payroll for 20 field employees weekly.
Schedule monthly safety meetings, compile meeting minutes.
Accounts Receivable-type written letters and make phone calls for collections.
Billing-process monthly repair and quoted tickets.
Maintain purchase order logs.
Code invoices for Accounts payable and verify vendor requests.
Smith County
Tyler, TX
April 2006-October 2006
Assisted an Assistant District Attorney
Scheduled meetings and mediations.
Drafted orders for court hearings.
Disbursed all paperwork.
Answered phones.
Lincare, Inc.
Tyler, TX US
August 2004- March 2006
Customer Service Representative
Reduced bad debt $40,000.
Answered multiple phone lines.
Processed orders from doctors.
Reordered medication and supplies.
Processed Medicare and Medicaid orders
Letourneau University
Tyler, TX US
June 2002 - August 2003
Branch Coordinator
Prepared class rooms for students and professors.
Recruited students.
Helped with media support.
Lindsey Mordan
Tyler, TX US
April 1997- February 1998
Purchasing Agent
Saved one million dollars by negotiating with vendors.
Ordered office equipment for 250 nation wide offices.
Prepared reports for executives.
EXTRACURRICULAR ACTIVITIES
I love to spend time with family and friends. I have two boys that are growing into young men I like
to camp and watch hockey.
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