Customer Service Engineer
Resume:
Angela Robertson
Address: *** ****** **** ****, ***** Mountain, GA 30087
Email: *****************@*****.*** Cell: 319-***-****
A Manufacturing Professional with over 7 years of experience in the agricultural/heavy equipment
industry, with knowledge of lean manufacturing process from start to finish, and excellent project
management and problem solving skills, and who is respected for having strong interpersonal skills and
the ability to effectively facilitate, lead and manage small teams.
Summary of Qualifications:
• •
SAP Employee Management
• •
Lean Manufacturing Training/coaching/hiring employees
• •
Machining Work Measurement Implementation of 5S
• •
Cost Estimation/Labor Standards Product quality and control process
• •
Continuous Improvement Process audits and implementation
Work Experience:
Process Control Engineer
TRC Staffing - Caterpillar April 2015 – Current
• Implement process controls and the deployment of a continuous quality improvement process to ensure
nonconformities
• Ensure production readiness for New Product Introduction
• Create and update standard work
• Maintain and manage production on sub assembly line
• Troubleshoot/provide support for any assembly or tooling issues
Manufacturing Engineer (contract worked to completion) Sept 2014 -
Present
Entegee Engineering - Terex Cranes North America
• Develop, document, update and improve work processes
• Create ECO documents to be supported with diagrams, pictures to support changes
• Evaluate, develop, and implement improvements
• Establish cost estimates, routings, methods, basic line redesigns, quality plans and labor standards for current
and new product programs, set sequence of events
Industrial Engineer (contract worked to completion) Oct 2012 – Sept
2014
Volt - John Deere
• Functioned as a liaison, communicating and resolving issues between the company and UAW
• Supported both existing and new business initiatives with an emphasis on ergonomics, e-builds, and process
development for new product introductions
• Established cost estimates, time studies, routings, methods, basic cell redesigns, quality plans and labor
standards for current and new product programs, set sequence of events in machining
• Performed mistake proofing, investigation and completion of corrective actions to address production and
quality deficiencies
• Trained part-time students and interns to develop Industrial Engineering practices
Assembler Nov 2007 – Oct 2012
John Deere
• Performed assembly, disassembly, and repair work activity of tractors in a team environment
• Assembled on chassis line, cab line, and final lines
• Monitored daily inventory levels on the line to assure production goals were achieved
• Transported heavy materials throughout plant and supported production lines
• Continuous Improvement representative for department
• Trained new employees on the line
Assistant Manager Oct 2007 – Current
Finesse Hair Salon
• Hire and set goals for new employees. Manage payroll, purchasing, inventory, and scheduling for employees.
• Address customer service problems and all employee disciplinary issues.
• Operate the salon under OSHA and corporate guidelines.
Business Office Specialist I Nov 2003 – May 2005
Pacific Medical Center
• Complete incoming and outgoing referral processes. Perform central banking processes.
• Provide financial counseling to patients. Researched referral, insurance, and billing issues.
• Created insurance verification process to prevent denied medical claims
• Registered patients and scheduled routine appointments as well as appointments to outside agencies and/or
specialists. Provided instruction for any preparations for referred visits or tests.
• Trained new employees in Business Office.
Education:
Upper Iowa University
May 2011
Waterloo, IA
Bachelor of Science - Business Management
Cum Laude
PIMA Medical Institute Nov 2005
Seattle, WA
Diploma – Medical Secretary
Hawkeye Community College May 2002
Waterloo, IA
Associate of Arts – Business Administration
Contact this candidate