Customer Service Administrative Assistant

Haydee Steiner

** ******* ****, *** ********* ● 732-***-**** ● E-mail: *************@*****.***

Education 2001-2002 The Cittone Institute Edison, NJ

Certificate received – Help Desk Analyst/Administrative

7 months Hands-on Training

Microsoft Office Applications

Administrative Assistant studies

1981-1982 Middlesex County College Edison, NJ

3 Semesters in General Business

Experience 2009-Aug to Present Dr Leonards Healthcare (currently employed) Edison, NJ

Customer Service/Web Department

Resolve all customer issues

Web Live Chat and Email customer assistance

Assuring products value and customer satisfaction

2008- Aug to Nov 2008 The SAM Group Edison, NJ

Account Representative

Support Sales Staff

Create and maintain vendor study codes utilizing department systems

Order and track Client Materials; prepare supplies as needed

Create certificates for clients

Manage special projects as assigned

2007-May to June-2008 Novus Communications (AstraZeneca) Somerville,

NJ

Program Coordinator/Meeting Coordinator

Interacting with Physicians and Pharmaceutical Sales Reps

Attention to detail, multi-task and follow-up skills

Management of programs along with Quality Control

Database maintenance and program entries

2006-2007 Bristol-Myers Squibb (AeroTek Temp) Plainsboro,

NJ

Sr. Administrative Assistant/ Global Marketing

Prepare international travels

Update Team calendar & Assist team in any special Assignments

Reconciling monthly Travel & Expense reports

Managed busy calendar, scheduled meetings for the marketing staff

2004-2006 Ecolab Matawan, NJ

Field Corporate Account Assistant/ Marketing Sales Assistant

Proficient in Word, Excel, PowerPoint and PowerPoint

Compose and distribute interoffice memo’s via electronic, voice mail or memo’s sent through mail

containing important information

Coordinate communications between Field Sales Reps. and the Area Vice President of Corporate

Accounts

Assist field reps with pricing products and Contract administration

Successfully prioritized and completed multiple assignments in a timely manner

2002-2004 Bristol-Myers Squibb (ADECCO Temp) Plainsboro,

NJ

Administrative Assistant/ Marketing Dept Assistant

Prepared travel and expense reports

Managed busy calendar, scheduled meetings for the marketing staff

Provided support to the Marketing Director and team

Editing presentations and creating correspondence as needed

Prepare materials & resources for meetings and symposia

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Arrange meetings and other department gatherings.

1985-2001 FedEx Somerset, NJ

Experience International Customer Service Specialist

(Continued) Responsible for a wide range of shipping/receiving and customer service functions for this fortune 500

company

Handled high call volume.

Processed pick-up requests, answered customer inquiries, tracking inbound/outbound shipments;

expedited deliveries and

Professionalism and judgment with the ability to apply critical thinking, tactfully handled situations

with the highest level of diplomacy

Received many excellent customer feedbacks

Skills Bilingual English/Spanish (Fluent)

Microsoft Office Suite

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