Sales Manager

YACOUB (JACK) M. RABAH Washington, D.C. 561-***-**** **********@*****.*** www.linkedin.com/in/yacoubrabah

CAREER PROFILE Experienced Business Development leader with a proven track record in developing account entry strategies and negotiating customer-specific service-level agreements. Demonstrated ability to develop and execute solutions that achieve all business objectives within appropriate timelines and budgets. Skilled in effectively leading cross- functional teams toward expanded products and services. Ability to create business relationships that grow sales and revenue across global territories.

AREAS OF STRENGTH AND EXPERTISE

• Business Development

• Account Management

• Strategic Partnerships

• International Account Development

• Market Research & Negotiations

• Fluent English, Arabic & Greek

• Presentations

• Strategic Analysis

• Client Relations

PROFESSIONAL EXPERIENCE

GeoPoll, Mobile Accord, Inc., Washington, D.C. May 2013 to September 2014 Business Development Manager Execute monthly and quarterly service agreements with Mobile Network Operators (MNOs) across African, Middle Eastern, Asian and Latin American Territories; deployed to 14 countries to develop contracts with C-level executives and key stakeholders from 30+ MNOs. Cultivate partnerships and developed key relationships with NGOs and potential clients. Lead new market research, preparing proposals, negotiating contract terms and managing Salesforce accounts to increase productivity and ensure accuracy. Key Accomplishments:

• Achieve all quarterly sales and integration goals by maintaining robust pipeline of 200+ MNOs.

• Negotiate framework agreement with largest mobile aggregator in Jordan, encompassing 10 MNOs across seven markets to significantly increase revenue within territory.

• Liaise with U.S. Department of Commerce to develop business within U.S. Embassy commercial offices worldwide.

• Attend Mobile World Congress in Barcelona, offering key presentations to global mobile executives.

• Instrumental in finalizing World Food Program sponsored agreement, traveling to Liberia to establish Ebola prevention program.

• Introduce mobile solutions to young entrepreneurs during 2013 U.S. Institute of Peace in Erbil, Iraq.

American Chamber of Commerce, Jordan February 2011 to February 2013 Business Development Manager & Acting CEO Coordinated and conducted monthly board meetings, managing all staff and office operations and liaising between key staff and board members to promote continuous synergy across all business lines. Collaborated with USAID, US Embassy, Jordanian ministries and NGOs to implement 20+ workshops, guest-speaker seminars, training sessions and presentations. Key Accomplishments:

• Acquired 75 new members and $75K in corporate sponsorships by developing key business partnerships.

• Organized business-to-business trade missions to Iraq, Egypt and Tunisia, developing relationships that led to increased commerce.

• Presented U.S.-Jordan trade-barrier issues to US Ambassador to Jordan and U.S. Chamber of Commerce; efforts resulted in linking American and Jordanian companies to facilitate U.S.-Jordan trade and commerce.

• Moderated high-level events, writing and presenting dialogue to government officials to strengthen key relationships.

JACK M. RABAH Resume, Page 2

Middle East Research Center Columbia University, Jordan February 2009 to January 2011 Finance and Administration Officer Managed 15 support team members and oversaw fellowship and internship programs for institute that developed interdisciplinary approaches to Middle Eastern studies at Columbia University. Prepared monthly reconciliation reports, overseeing payroll functions and developing budgets. Key Accomplishments:

• Organized workshops, roundtable discussions and lecture series featuring prominent speakers that provided unique perspectives on Middle Eastern development.

• Managed logistics for high-profile contacts and visitors, acting as point-of-contact to maintain exceptional business relationships and ensure presenter needs were met.

Fisher Investments, Woodside, CA January 2007 to January 2009 Inside Sales Operations Associate, 2008 Provided daily logistical support for 25 sales vice presidents, resolving all operational issues to ensure continued business growth. Key Accomplishments:

• Analyzed regional data, developing presentations for sales operation managers to ensure understanding.

• Collaborated across business teams to ensure continued investment profitability.

Client Operations Associate, 2007-2008 Facilitated new client asset transfers, processing new account documents to ensure efficient service. Key Accomplishments:

• Served as point-of-contact between Smith Barney, Charles Schwab and Union Bank of Switzerland, developing Subject Matter Expertise in banking processes.

• Developed exceptional rapport with clients and colleagues, utilizing skill in data analysis to assist with asset transfers.

Outback Steakhouse, Inc., San Jose, CA January 2004 to December 2006 Assistant Manager Managed 24 employees, training new hires to ensure all company benchmarks were continuously met. Key Accomplishments:

• Mitigated customer escalations by training staff in exceptional customer relations standards.

• Reconciled finances, reporting monthly sales figures and managing product inventory to ensure profitability.

EDUCATION

Bachelor of Science, Finance, San Jose State University, 2006 Bachelor of Science, Business Administration, San Jose State University, 2004

COMPUTER EXPERTISE

Salesforce MS Suite Google Docs Content Management Systems (CMS)

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