Customer Service Front Desk
Resume:
Gabriela Bogdan
**** *** **., *********, ** *****
*********@*****.***
Ph: 216-***-****
Professional Summary
Accomplished and energetic Front Desk Clerk with a solid history of
achievement in front desk work. Motivated leader with strong
organizational and prioritization abilities.
Service oriented as a front desk clerk with more than 25 years
background . Core competencies as well as excellent communication
and time management skills. Handles tasks with accuracy and
efficiency.
Reliable front desk clerk with Certificate and background in Front Desk
Clerk, more than 25 years of experience.
Dedicated and looking for a position in a fast growth company.
Hard working.
Friendly and enthusiastic
Multi-lingual.
Responsible .
Highly trained.
Skills
Customer and Personal Monitoring
Service Writing
Social Perceptiveness Persuasion
Clerical Active Learning
English Language Complex Problem Solving
French Language Time Management
Greek Language Monitoring
Italian Language Systems Evaluation
Spanish Language Psychology
Service Orientation Communications and Media
Speaking Education and Training
Active Listening Telecommunications
Administration and Geography
Management Foreign Language
Coordination Programming
Computers and Electronics Production and Processing
Mathematics Law and Government
Reading Comprehension
Critical Thinking
Judgment and Decision Making
Experience
Front Desk Clerk Feb 2014 Aug 2014
Wyndham Cleveland At Playhousesquare Hotel Cleveland, OH
Perform office duties on a temporary basis when needed.
Provide business services for guests, such as sending or
receiving faxes or shipping packages.
Arrange for interpreters or translators when patrons require such
services.
Provide directions to guests.
Receive, store, or deliver luggage or mail.
Make travel arrangements for sightseeing or other tours.
Provide information about local features, such as shopping,
dining, nightlife, or recreational destinations.
Make reservations for patrons, such as for dinner, spa
treatments, or golf tee times, and obtain tickets to special events.
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay
for the accommodation.
Contact housekeeping or maintenance staff when guests report
problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually
or using computers.
Perform bookkeeping activities, such as balancing accounts and
conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to
managers as necessary.
Review accounts and charges with guests during the check out
process.
Transmit and receive messages, using telephones or telephone
switchboards.
Advise housekeeping staff when rooms have been vacated and
are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration,
and travel directions, or make recommendations regarding
shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Plan, schedule or supervise the work of other employees.
Arrange tours, taxis, or restaurant reservations for customers.
Date-stamp, sort, and rack incoming mail and messages.
Front Desk Clerk Dec 2008 May 2013
Georgios Papoutsas Ltd. Athens, Greece
Contact housekeeping or maintenance staff when guests report
problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually
or using computers.
Perform bookkeeping activities, such as balancing accounts and
conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to
managers as necessary.
Review accounts and charges with guests during the check out
process.
Transmit and receive messages, using telephones or telephone
switchboards.
Advise housekeeping staff when rooms have been vacated and
are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration,
and travel directions, or make recommendations regarding
shopping, dining, or entertainment.
Prepare for basic food service, such as setting up continental
breakfast or coffee and tea supplies.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Plan, schedule or supervise the work of other employees.
Clean and maintain lobby and common areas, such as restocking
supplies and watering plants.
Date-stamp, sort, and rack incoming mail and messages.
Arrange tours, taxis, or restaurant reservations for customers.
Western Union Operator Jul 2005 Nov 2008
Western Union Athens, Greece
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay
for the accommodation.
Contact housekeeping or maintenance staff when guests report
problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually
or using computers.
Perform bookkeeping activities, such as balancing accounts and
conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to
managers as necessary.
Review accounts and charges with guests during the check out
process.
Transmit and receive messages, using telephones or telephone
switchboards.
Advise housekeeping staff when rooms have been vacated and
are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration,
and travel directions, or make recommendations regarding
shopping, dining, or entertainment.
Prepare for basic food service, such as setting up continental
breakfast or coffee and tea supplies.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Plan, schedule or supervise the work of other employees.
Clean and maintain lobby and common areas, such as restocking
supplies and watering plants.
Date-stamp, sort, and rack incoming mail and messages.
Arrange tours, taxis, or restaurant reservations for customers.
Education
GED: T ourism, public relations,customer service. Jun 1978
Tourism College Bucharest, Romania
High School Diploma: F oreign Languages Jun 1976
Unirea High School Brasov,Romania
Contact this candidate