Customer Service Sales Representative
Resume:
MARINA IVONNE TORAL BENAVIDES
**** ******** ****** ***., ********, N.Y. 11373
*********@*******.***
SUMMARY
EXPERIENCED AND RESOURCE SPECIALIST, HIGHLY EFFECTIVE PROBLEM
AND EXCELLENT CUSTOMER SERVICE SKILLS, BILINGUAL FLUENCY (ENGLISH-SPANISH), DEDICATED COMMUNITY ADVOCATE.
SOLVING SKILLS
HIGHLY EFFECTIVE IN SALES REPRESENTATIVE.
EXPERIENCED IN FINANCIAL SERVICES WORKING IN VARIOUS ASPECTS SUCH AS BANKING AND MONEY TRANSFER
COMPANIES, KNOWLEDGE IN INTERNATIONAL PARCEL SHIPMENT.
MANAGEMENT AND KNOWLEDGE IN THE PURCHASE AND SALE OF INTERNATIONAL CURRENCY.
PROFICIENT IN BOOKKEEPING AND OFFICE PROCEDURES, BUSINESS ADMINISTRATION SUCH AS LOGISTICS, CUSTOMER
SERVICE, OPERATIONS AND ACCOUNTING.
EXCELLENT INTERPERSONAL COMMUNICATION AND SERVICE APTITUDE.
WORKING KNOWLEDGE OF MS WORD, EXCEL, AND POWERPOINT.
EXPERIENCE
JACOB A. RIIS SETTLEMENT HOUSE – LONG ISLAND CITY, N.Y.
RESOURCES SPECIALIST, 11/2012 - 11/2014
DIRECT CLIENTS TO COMMUNITY RESOURCES, GOVERNMENT AND PUBLIC SERVICES
FACILITATE CONFLICT RESOLUTION BETWEEN SPANISH RESIDENTS AND PUBLIC ASSISTANCE PROVIDERS
IDENTIFY NEEDS OF SENIOR POPULATION AND CONNECT WITH HEALTH AND FINANCIAL RESOURCES.
UTILIZE MICROSOFT EXCEL TO COMPLETE CASE ASSISTANCE AND WORKER LOG REPORTS.
CONTINENTAL EXCHANGE SOLUTIONS – JACKSON HEIGHTS, N.Y.
TELLER AND CUSTOMER SALES REPRESENTATIVE, 02/2007 - 08/2010
MANAGED ACCURATE MONEY TRANSFER
SERVED AS A REPRESENTATIVE INTERNATIONAL FINANCIAL INSTITUTION
PROVIDED EFFICIENT SERVICES AND RECOMMENDED PRODUCTS TO CLIENTS
ENTRUSTED WITH TRAINING NEW EMPLOYEES IN MONEY TRANSFER LAUNDERING AND CUSTOMER SERVICE SKILLS
UNIGIROS INTERNATIONAL – MADRID, SPAIN
COMPLAINTS DEPARTMENT MANAGER, 03/2002 - 01/2005
VERIFIED LEGALITY OF HIGH MONEY TRANSFERS
ACQUIRED KNOWLEDGE OF EUROPEAN, SOUTH AND NORTH AMERICAN FINANCIAL POLICIES
COORDINATED ERROR RESOLUTIONS OF INACCURATE INFORMATION
UPDATED ACCOUNT TRANSFERS BY COMMUNICATING WITH BANK REPRESENTATIVES
DAILY COMMUNICATION WITH WORLDWIDE CORRESPONDENTS
EDUCATION AND/OR TRAINING AND/OR AWARDS
LICEO BILINGUE CARDENAL SPELLMAN – GUAYAQUIL, ECUADOR
DEGREE OF BUSINESS ADMINISTRATION, 1992 ( BILINGUAL SECRETARY )
EDUCATIONAL INSTITUTION – NEW YORK, N.Y. (2005-2006)
CERTIFICATE OF CUSTOMER SERVICE / CERTIFICATE OF MONEY LAUNDRY TRAINING / CERTIFICATE LEGAL
OF
COMPLIANCE FOR MONEY TRANSFER COMPANIES.
PERSONAL REFERENCES
CLAUDIA QUINTERO PHONE : 347-***-****
ROBBIN DAVIS PHONE : 718-***-**** EXT. 130
ROXANNA GRUND PHONE : 201-***-****
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