Customer Service Manager

Location:

Posted:

May 06, 2015

Sharnai Lewallen

Colorado Springs, CO 80910

*******.*******@*****.***

Objective:

I am a very energetic, outgoing person. I relate well to people of all ages. I am excited to expand my skills and

knowledge to grow further into a career that involves helping others.

Education:

08/2003 – 06/2007 Modesto, CA Robert Elliot High School

02/2010 – 11/2010 Online University of Phoenix

01/2013 - 06/2013 Online Ashford University

Skills:

WMP – 68, 10-key, Microsoft word/excel/PowerPoint and publisher.

Work History:

09/2014 - Present Physician Line Specialist

CareCore National .

Answering an upwards of 90-105 calls daily. Providing customer service and assistance to patients, physicians, and

imaging facilities. Case building for MRI's, CT scans, Radiation Therapy and, Pain management. Providing information

such as, approvals, non-certifications, and status. Abiding HIPPA regulations to protect patient information.

11/2013 - 05/2014 Service Writer

McCandless Truck Center LLC.

Answered multiple phone calls on a daily basis. Took down customer complaints and created work orders accordingly.

Double checked warranties and ensured all warranty paperwork was sent to the warranty department in the correct

order. Checked out cash customers, fleet charge, charge accounts and warranties. Applied credits for those that needed

it for miscellaneous reasons. Kept customers updated on status of truck repairs as well as keeping the mechanics

updated on any customer concerns.

05/2012 – 09/2013 Specialized Technical Care

T-Mobile US

Provide excellent customer service. Troubleshooting smartphones and upselling customers onto plans and phones that

will benefit them. Assisting customers in knowledge of the devices and knowing how to take care of them, in order to

prevent many issues that may or may not occur.

References:

Jeff Odenbrett 719-***-**** McCandless Truck Center LLC – Service Manager

Tina Liebsack 719-***-**** T-Mobile US - Supervisor