Customer Service Sales
Resume:
Kathleen Gonzalez
Fort Lauderdale, Florida 33317
(754) 234 - 6117
Objective: To obtain a position in the field of Business Administration.
Qualifications:
The experience and skills I have gained by working in both customer service and office
environments have allowed me to be the perfect candidate for the specified position.
Strong and friendly customer service skills.
Work well under pressure, the ability to adapt to change and learn quickly has helped me
to strive in all my positions.
Attention to detail while multi-tasking.
Well organized, neat and tidy.
Work independently with little or no supervision.
Excellent team player with great listening skills.
Skills:
Proficient in MS Word, MS PowerPoint, MS Excel, Internet, E-mail, and Type 45 wpm.
Documentation and filing.
Knowledge for handling quality printing, photocopy and fax machines.
Multi line telephone controlling.
Fluent in the English and Spanish language.
Education:
Stranahan High School 2007
Experience:
Family Central, Inc. – VPK Post Attendance Audit Monitor
June 2012 – September 2014
Provide friendly customer service to all VPK Providers
Communicate with all Providers via phone, email, fax and/or mail
Maintain great communication with managers regarding audit process
Attend and assist during Provider meetings and/or orientations
Conduct audits on requested documentation
Conduct on-site audits and training
Provide technical assistance and appropriate documentation to all Providers
Conduct internal audits on Data Entry Technicians
Compose, type and handle appropriate audit documentation
Compose and handle Excel spreadsheets
Track all audit documentation utilizing Excel spreadsheets
Organize and store all audit files
Report and document non-compliance issues
Maintain confidentiality of all paperwork
D’Lux Spa. – Office Manager
February 2009 – January 2011
Open/Close facility
Greet and assist all customers
Answer multi-phone lines and retrieved voice mails
Handle cash register, petty cash and payroll
Make and/or cancel appointments
Provide administrative support to all managers
Train front desk employees
Organize and establish employee schedule
Supervise front desk employees
Compose, type and handle all correspondence
Order, receive and stock all merchandise
Organize and tidy stockroom
Conduct monthly inventory reports
Xentel, Inc. – Quality Control Monitor
January 2008 – April 2009
Provide all managers with appropriate documentation needed for training purposes
Provide necessary training to all customer service representatives
Compose scripts to be utilize during phone sales
Dispatch phone lines to appropriate customer service representatives
Serve as a translator during phone sales
Monitor and verify sales conducted
Contact customer and verify all credit card sales
Determine if phone sales are legit
Order, receive, stock and handle mail-outs packets
References available upon request
Contact this candidate