Customer Service Executive Assistant

Kim Wright *************@*****.*** 214-***-****

Profile

Many years of rapidly more responsible positions from administrative to

managerial levels. Seeking opportunity for diverse skills to be maximized.

Professional Experience

ORIX USA - Dallas, Texas May 2002 - January 2015

Executive Assistant to CFO / Board of Directors September 2011 -

January 2015

o Worked part-time (30+ hours). Assisted CFO in managing daily demands

of multiple US and South America subsidiaries, new acquisitions,

coordinated travel (domestic and international) for CFO, direct

reports and teams and correspondence for multi-billion dollar

investment firm.

o Scheduled and maintained calendars for CFO and Accounting team.

Provided administrative support to Accounting, Tax, Audit, Corporate

Development, Health Care, Global & Special Assets Executives.

o Coordinated video calls, corporate meetings with Tokyo, Board of

Directors and executive management team, philanthropic initiatives, as

well as special events (on and off-site) for up to 250 employees.

o Served as liaison between Executive Management for meetings and

information exchange. Acted as liaison to arriving and departing

expatriates to U.S. office. Prepared quarterly reports for Tokyo

corporate office.

Executive Assistant to CFO / Board of Directors August 2005 - July 2011

o Coordinated Board Meetings, multiple management meetings,

philanthropic initiatives and special events. Acted as liaison to

arriving and departing expatriates to U.S. offices.

o Assisted CFO in managing daily demands by corresponding with multiple

subsidiaries and analyzing new acquisitions. Provided administrative

support to Accounting, Tax and Audit departments.

o Scheduled and maintained calendars for CFO and department. Prepared

reports for Tokyo.

Executive Assistant to Real Estate Managing Director May 2002 - August

2005

o Assisted Managing Director with confidential daily functions: trades,

commercial real estate investment opportunities, and other CMBS / ABS

/ REITS functions. Assisted in managing personal real estate.

o Researched and posted material to intranet site. Wrote numerous

articles for company newsletter.

o General functions: scheduled and maintained calendars, screened and

returned calls, typed correspondence, prepared departmental

spreadsheets for Managing Director and direct reports.

o Ordered and tracked wireless cell plans, negotiated hotel rates,

coordinated company meetings, as well as board meetings held in Dallas

office. Coordinated quarterly corporate risk meetings.

CITIZENS COMMUNICATIONS - Plano, Texas March 1995 - November 2001

Business Process & Training Analyst September 1997 - November 2001

o Conducted departmental workshops in order to map and document business

process functions and analyze improvement opportunities for numerous

projects. Process lead for system implementation and enhancement

projects for regulated utility company.

o In-house instructor for ISO 9000 Management Development classes to

train (communication, team building, change management, etc.) as well

as the legal requirements (FMLA, ADA, FLSA, etc.) for management.

o Developed curriculum including instructor and participant guides,

handouts, exercises, presentations, and evaluations.

o Coordinated all aspects of new acquisition training class schedules,

participants, trainers, facilities, etc.

o Reviewed FCC tariff rulings and updated on-line customer service

reference guides accordingly.

Business Process Coordinator August 1996 - September 1997

o Developed and implemented company-wide standard policies and

procedures online and paper format.

o Identified, documented, analyzed, designed, measured and monitored

critical business process issues.

o Provided continual process improvement and measurement support for

numerous departments.

o Assisted in curriculum development including instructor and

participant guides, handouts, exercises, presentations, and

evaluations.

Executive Assistant to Controller March 1995 - August 1996

o Provided general administrative functions for accounting controller

and direct reports.

o Prepared spreadsheets, presentations, assisted with preparation of

budget and special projects.

o Conducted Total Quality Management and Managing Process Improvements

classes. Facilitated numerous departmental meetings. Participated in

several Quality Action Teams.

Kim Wright Page 2

Professional Experience Continued

TRC STAFFING SERVICES, INC. - Dallas, Texas August 1992 - March 1995

Executive Assistant

o Provided administrative support to executive and branch offices.

Prepared sales reports, proposals and presentations.

o Coordinated job fairs, travel arrangements, company meetings and

special events.

GRISSOM MAJORS & COMPANY - Dallas, Texas June 1985 - August 1992

Office Manager / Executive Assistant December 1990 - August 1992

o Processed accounts receivables - billing / cash applications; general

ledger - journal entries prior to preparation of financial statements;

accounts payable - paid invoices and light payroll.

o Managed general office procedures. Collected past due accounts -

correspondence and direct contact.

Administrative Assistant (part-time) June 1985 - December 1990

o Prepared spreadsheets, entered tax return information and financial

data into computer.

o Administrative functions - answered telephones, typed documentation,

maintained filing system.

Technical Skills

> MS Office Products

o QuickBooks

o Visio

o Adobe

o LibreOffice Products

Certifications / Skills

o Effective Business Writing - Spaulding Associates

o Developing Procedures, Policies & Documentation, Mapping On-line

Communication - IMI / Infomap

o FOCUS: Improving Processes and Maps that Deliver Results - Rummler-Brache

Group

o ISO 9000 Standards for Documentation - Excel Partnership

o Training & Consulting for Business Process Improvement - Excel

Partnership

o Enlightened Leadership - Creative Center for Leadership

o Train the Trainer - Practical Skills that Work - Human Resources

Development

o Certified Facilitator / Trainer:

. Quality Assurance Documentation & Organizational Development -

Association for Quality and Performance

. Total Quality Management - Organizational Dynamics

. Quality Action Teams - Organizational Dynamics

. Managing Process Improvements - Organizational Dynamics

. LEAD: Practical Leadership Skills

. Coaching, Conflict, Customer Service, Listening, Presentation Skills

- Brainstorm Dynamics

. Apples & Oranges (financial) - Celimi

o Excellent communication and presentation skills. Organized and detail-

oriented.

Education

o Midwestern State University

o Brookhaven Community College

Achievements

o Numerous On-The-Spot Awards for going above and beyond

o Leadership Circle Awards and Community Action Team Officer

o Organized and led numerous charity events

o Mandated Ministries Board Member, Risk Taking Committee Member

o Volunteer: East Texas Open Door Home for Children, Mandated Ministries,

Marshall Food Pantry, Dallas Stewpot, United Way, Salesmanship Club and

Wheel Chair Ramp Project.

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