Customer Service Manager

P. Denise Byron

Oswego, IL

815-***-****

******.*******@*****.***

Highly energetic, customer focused with strong work ethics, people oriented

and personable, dedicated, conscientious, result oriented and computer

literate. Equally effective in self- managed projects as well as working as

a team member. Innovative, quick learner: proven ability to adapt quickly

to a challenge. Excellent communication skills, able to work with a diverse

group of people easily. Dedicated to giving the best effort in all

situations.

EMPLOYMENT HISTORY:

. Perkins Manufacturing - 2006 - present Manufacturer of waste

disposal equipment.

. Buyer - Materials Manager - Production Facilitator - Human

Resource - Facility Coordinator

. Purchase all production materials from fabricated parts to

raw materials.

. Negotiating contract and consignment inventory items in

both US and abroad.

. Managing 1.2 million dollars in inventory.

. Coordinating annual trade show exhibits all over the

country.

. Overseeing production employees and scheduling production

work flow to meet customer's demands of just in time

products to stock items.

. Developed safety procedures and training of all OSHA

regulations.

. Human Resource facilitator for union shop employees.

. Manage all aspects of building maintenance from mandated

inspections to internal and external maintenance.

. Microsoft Navision Operating System and MRP

. Temple Inland - Manufacturer of corrugated cartons and point of

purchase displays.

Mack Chicago May 2001 - June 2005

. Buyer - Materials Manager - 4 years / Planner Scheduler - 4

years.

. Purchasing all manufacturing materials with emphasis on

continuous improvement to cost savings. Adding $90,000 to

the bottom line in 2004

. Maintain inventories of customer supplies, products and all

raw materials for production use. Negotiating pricing and

consignment contracts.

. Entertaining new vendors and building partnerships with

existing vendors for adding cost savings and value for the

company and customer.

. Responsible for all office equipment and minor I.T. issues.

. Backup Planner / Scheduler.

. Safety/ Environmental Coordinator/Quality manager - 4 years.

. Implementation of ISO 9000 and Temple Inland version of IQP

9000

. Developed safety procedures meeting all OSHA regulations

. Developed environmental procedures meeting all EPA and

Chicago EPA regulations

. Developed employee training of all safety and environmental

related material

. Accounting - 1 year

. Accounts Receivable and Accounts Payable

. Chart of Accounts; established general ledger accounts to

record and monitor specific cost centers

. Inventory; responsible for all end of period inventories

including performing the physical count, cycle counts,

reconciliations and adjustments

. Responsible for the use of the MRP system

. Customer Service

. Process customer orders, estimate new and revised products,

customer contact for inquires, disputes

. Purchase new and revised tooling

. Temple Inland

Gaylord Container - 1994 - 2001 Manufacturer of corrugated

cartons

. Production Supervisor/Procurement 4 years

. Supervised 20 production technicians on 5 converting

machines

. Procured $1,000,000 annually

. Scheduler/Planner

. Proficient in Kiwi/PCS in scheduling corrugator and

converting

. Waste coordinator

. Selected as the first employee to hold position

. Implemented process for recording and reducing waste

. Assigned to other Gaylord facilities to train and implement

waste reduction process

. Customer Service

. Process customer orders, estimate new and revised products,

customer contact for inquires, disputes

. Purchase new and revised tooling

. Georgia-Pacific - 1992 - 1994 Manufacturer of corrugated cartons

. Customer Service

. Process customer orders, estimate new and revised products,

customer contact for inquires, disputes

. Temple Inland

Inland Container 1985 - 1992 Manufacturer of

corrugated carton

. Customer Service 7 years

. Process customer orders, estimate new and revised products,

customer contact for inquires, disputes

. Scheduler/Planner 7 years

. Scheduled corrugator and converting machines

. Procurement 4 years

Office supplies, janitorial supplies, office equipment

. Loyola Medical Center 1981 - 1983

. Cardiac Care Unit - 1 year

. Emergency Medical Technician 1 year

Education

Triton College - Human Resource Management

College of Du Page - Emergency Medical Technician, Paramedic

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