Manager Customer Service

Ryan Shurtz

Address: **** * *** *. *******, Utah 84015

E-mail: *********@*******.***

Phone: Day 801-***-****

LinkedIn Profile: https://www.linkedin.com/in/ryanshurtz

SUMMARY:

Human Resources Management Professional with extensive background in developing and

driving superior process improvements, employee retention programs, career planning and

development, team building, organizational development, recruiting, compensation and benefits,

planning and administration, and regulatory compliance. I'm an extremely innovative and

adaptable leader with a passion and drive for success. I am an excellent and articulate

communicator who leads by example with integrity, vision, and enthusiasm. I have managed all

functions in the most cost effective manner ensuring that all regulatory, corporate and best

business practice objectives are met and/or exceeded.

EXPERIENCE:

Online Image

January 2013 – May 2015

Human Resources Manager

One person department I performed all roles/duties within the human resource department. We

stand out amongst all the other Internet Marketing companies with our product we call precise

Internet Marketing fulfillment. We understand how search engines function and change over time

and we can adjust your listing appropriately every time. We make sure your listing gets to the

first page and stays there.

Sentinel Field Services

05/2012 – 11/30/2012

HR Manager

I ran all HR functions within the organization. I began working from the ground up developing HR plans,

policies and procedures. Put together an HR manual with a breakdown of individual SOP’s. I performed

recruiting, training and development, compensation and benefits as well as employee relations.

TechMediaNetwork

06/2009 - 02/2012

HR Manager/Corporate Recruiter

I delivered high quality HR services, programs, and tools to senior executives, managers and employees.

• Corporate Recruiter doing all hiring nationwide for all locations, 3 main offices and many of

remote locations, including sales positions working from home and many freelance positions.

• The company went from one web property to owning and operating 16 properties during my time

with them.

• TMN went from a couple million in revenue to almost 40 million during my time with them.

• Compensation

• Benefits Administration

• Created and managed all HR policies and procedures

• HR data management, and legal compliance initiatives

• Job position demanded strong interpersonal, problem resolution, mediation and negotiation skills

• I worked well in a fast-paced, high change environment

• Brought in ADP and implemented the companies first HRIS, Performed the training of employees

and management within the ADP system

• Hired 70+ individuals for 3 years in a row. Growing the company to over 200 people nation wide

• Specialized expertise in employment, EEO/AA, compensation, training, benefits, legal

compliance, and employee relations. I had to prioritize, work independently and handle complex

employee relations issues from inception through resolution

Stafflogix Corp.

11/2008 - 05/2009

HR Rep/Account Manager

I over saw the office and the 2 other recruiters, performed all HR duties related to the office. Helped with

recruitment and placement of temporary temp to hire and direct hire associates for Weber County

corporate accounts.

• Management and oversight of a busy office and maintenance of relationships with clients

• Timely, polite greeting of individuals, conduct interviews, answer phones, and filing

• Implementation of a system for tracking daily work

• All payroll functions

• Account Manager for several high volume corporate accounts

• Supervised, coached, mentored and trained all new hires and interns

Aerotek

12/2004 -11/2008

HR Generalist/Recruiter

I handled all HR functions for the office including new hire orientation, benefits administration,

performance evaluations and more. I also did recruiting on our commercial accounts and technical

accounts. I have Knowledge in a variety of industries to include call center, light and heavy industrial,

technical fields and clerical fields.

• I worked on and maintained 3 major accounts for the commercial and technical departments

• Managed the Guitar Center call center account, and Discover Card call center account.

• Managed the Doplmyer account, hiring light and heavy industrial.

• I managed the Freeport Center office and its multiple accounts until the office closed.

• Performed all recruiting functions including screening, interviewing, checking references, new

hire orientation, paper work, benefits, and unemployment issues

• Performed office duties- filing, bookkeeping and basic accounting

• Maintained office supplies, and dispersed checks

• 100+ inbound/outbound phone calls daily

Great Basin National Park

06/2003 -10/2004

Physical Science Technician

• Performed all quality testing on soil, water and air

• Conducted ground survey and data collecting.

• I performed data entry and continuous updating of computer systems

• Survey of karst features within the park

• Helped complete the survey and mapping of the Baker Creek Cave System

National Fitness Financial Systems

09/2000 - 05/2003

Customer Service Bilingual Lead

• Spanish lead representative for the company

• Screened and handled inbound/outbound calls.

• I acted as a liaison between company representatives, and internal management

• I performed hiring and maintenance of department staff, including monthly reviews

• Handled accelerated calls and collection calls

• Over saw about 30+ call center reps

2-year Spanish Speaking Mission

EDUCATION:

University of Utah

Graduation: 2005

Degree: B.A. in Anthropology

Davis Applied Technology College (DATC

Graduation: 1998

Degree: Associates/Drafting Certificate

Clearfield High School

Graduation: 1997

SKILLS AND ACHIEVEMENTS:

• Member of the Human Resource Leadership Council (HRLC)

• SHRM member

• Knowledgeable and proficient in the Spanish Language (bilingual)

• Diligent and persistent, as demonstrated by obtaining the rank of Eagle Scout

• Excellent written and verbal communication skills

• Accounting systems: Peachtree, QuickBooks

• Exceptional computer skills with working knowledge of PC and Mac platforms, Windows, All

Microsoft Applications, and Internet

• HRIS experience – PeopleSoft, OneNote and very knowledgeable with ADP

Contact this candidate