Hospitality Manager
Resume:
LINDSEY BELTZ
616-***-**** *************@*****.***
OBJECTIVE
Seeking an event operations and sales position in the food and beverage industry where I can utilize my
management and sales experience, along with my creativity skills.
PROFESSIONAL STRENGTHS
Passionate, loyal hospitality professional with a high level of dedication and commitment
Exceptional attention to detail, excellent organizational skills
Managed a diverse staff of 35+ employees - noted for staff retention
Excellent motivation and team building skills
Culture focused with affinity for developing team values and goals
Strong interpersonal and conflict resolution skills
Working knowledge of Spanish and Italian
Negotiated contracts for group events ranging from 10 - 100 Guests
Marketing, sales and financial management
Human resources management
Extensive food and beverage knowledge
Thrives under-pressure and problem solving
Vendor relations management
Experience in themed holiday and children’s event design
TECHNOLOGY SKILLS
Aloha POS Programming, Open Table and Reserve reservation software, Microsoft Office,
Managed location website and mobile websites, Designed marketing email blasts (Club Fondue),
Social media (Facebook, Twitter)
EXPERIENCE
2014 – Present
Cohn Restaurant Group- The Melting Pot - Restaurant Manager, Gaslamp, San Diego, CA
Increased 2015 holiday sales by 64% over prior year, by focusing on retail sales and maximizing seating
times / and controlling reservations
Increased overall sales in restaurant by 5% over prior year, received Increased Sales Award
Implemented Guest loyalty program for team which resulted in a guest count increase over last year
Created and managed “The Perfect Night Out” method, encouraging staff to exceed guest expectations
Managed private reservations and large group events
Developed preset menu offerings to enhance group sales and execution of service
Hire and train/coach and mentor team members
Built a successful retail program (upgrades and amenities for reservations) increasing total retail sales
from 1.5% to 3% of overall sales for 2014, and becoming the highest retail sales in the region for first
quarter 2015
2011 –2014
The Melting Pot - Assistant / General Manager, Grand Rapids, MI
Planned and executed all on and off site Guest events including Ladies Night Out and Fondue Fairytale
Maintained social media accounts for two locations; increased Facebook page traffic by using interactive
marketing and promoting posts, gaining over 1,000 page likes in less than a year
Managed all food and beverage budgeting, ordering, inventory control, food cost, menu pricing
Responsible for all staff development including regional training / corporate standards of excellence
Increased quality certification visit scores above national average, from 92% up to 96%
Created and managed a yearly marketing calendar of events, including promotions, events, email blasts
2008 – 2011
The Melting Pot - Assistant Manager - Addison, TX
Managed event set-up, execution, and vendor coordination of Ladies Night Out and Fondue Cooking
Class
Responsible for scheduling all front of the house employees on a weekly basis
Trained all new hospitality specialists with company standards, decreasing department turnover rate
Supported the mission statement of the company by providing a Perfect Night Out to every guest
Received MVP award in January 2009 for dedication and performance in the restaurant
2007 –2008
Bob’s Steak & Chop House - Maitre’D - Plano, TX
Upsell Cigars and gift certificates to dining room and bar guests
Accommodated all guests and providing comfortable atmosphere for celebrations and corporate dinners
Provided private fine dining experience for many personal and client meetings
EDUCATION
University of North Texas, Denton, TX 2010
Bachelors Degree in Hospitality Management
Studied Restaurant, Hotel, and events Management, Accounting, HR, International Sustainable Tourism,
CERTIFICATIONS
ServSafe Food through 2016
ServSafe Alcohol through 2015
Contact this candidate