Sales Manager
Resume:
Balu
**********@*****.***
> CRM Functional consultant with 8+ years of IT and 4+ years' experience
with Salesforce.com and 4+ years of experience in JAVA/J2EE
> Expertise in Configuring, Administrating, Implementing, and Supporting
salesforce.com SFA applications based on Force.com Platform
> Extensive experience in salesforce.com Customizations, Data-loading,
Integration and deployment
> Expert in working with various salesforce.com standard objects like
Accounts, Contacts, Opportunities, Products and Price books, Cases,
Leads, Campaigns, Forecasting, Reports and Dashboards
> Strong experience in configuring Chatter (Salesforce.com) in order to
process secured data within the company
> Expert in designing custom objects, custom fields, custom formula
fields, validation rules and creating the relationships/ junction
objects like Master-Child, lookups, Workflows & Workflow rules,
triggers, Email templates and business logic
> Designed and implemented security and sharing rules for various
organizations as needed
> Strong experience in designing and developing custom Reports, Analytic
Snapshots and Dashboards
> Delivered mappings for interfaces and data conversions
> Have a good understanding of Visualforce templates and Apex Coding
> Experience in Data migration from ACT, Excel, MS outlook and Legacy
Systems using Data Loader and Import Wizard
> Effectively worked with various clients and Subject Matter Experts
(SME) to formulate business requirements
> Lead collaborative workshops like Joint Application Development (JAD)
sessions and walkthroughs involving executives, developers and end
users
> Exceptional documentation skills include drafting use cases, business
requirements and functional requirements
> Created Use Case diagrams and business process flow diagrams using MS
Visio
> Strong experience in all phases of Software Development Life Cycle
(SDLC)
> Excellent team player and exceptional at working with cross functional
teams
> Strong communication and inter-personal skills with ability to work in
a dynamic team environment
TECHNICAL SKILLS
Salesforce CRM Force.com Data Loader, Force.com Excel Connector,
Force.com Platform (Sandbox, and Production)
Project Rational Unified Process (RUP), Rational Rose, Rational
Methodologies Requisite Pro, Rational Clear Case, DOORs, UML,
Agile, SCRUM, RAD, Waterfall
Packages MS Office Suite (Word, Excel, Access, PowerPoint), MS
Visio, MS-Project
Databases Oracle 10g/11i, SQL Navigator, SQL Plus, SQL Server
2000
Defect Tracking Service Now, Altiris Remedy, PVCS Tracker and Quality
Tools Center
Operating Systems Windows 7/ NT/2000/XP/Vista
WORK EXPERIENCE:
Client: Palo Alto Networks, Dallas, TX Nov 2013-
Present
Position: Salesforce Developer
Project Summary: Provide Technical Support to customers and partners for
PAN Security devices PAN 200 500, 2000, 4000, 5000,7000 series. handle
complex TCP/IP, enterprise networks. Provide configurations,
troubleshooting and best practices to customers. Managing support cases to
ensure issues are recorded, tracked, resolved, and follow ups are done in a
timely manner.Provide fault isolation and root cause analysis for technical
issues.Work to reproduce customer issues in lab environments and qualify
escalations.Publish Technical Support Bulletins and other technical
documentation in the Knowledge Base. Working closely with QA and
Development team to resolve issues
File escalations/Bug Reports with Software Development teams for newly
discovered software issues after performing in-house replications.
Responsibilities:
> Communicated with stakeholders, clients and partners regarding status,
technical issues and creative solutions
> Interacted with various functional users and end users to identify
standard business processes as they related to the database
> Worked with management to identify new and creative opportunities to
leverage the database to support additional business processes or
functions
> Leaded the requirement gathering sessions & JAD sessions
> Created Business requirement documents (BRD), Functional requirement
documents (FRD)
> Created and managed user accounts, roles, Profiles and sharing
settings
> Used field level security along with page layouts to manage access to
certain fields
> Managed and supported HCP/HCO data between Veeva CRM and Veeva Network
> Provided business support for call commitment, interaction related
with HCP in tools like BRT and CAT
> Designed and deployed Custom tabs, Validation rules, and Auto-Response
Rules for automating business logic to let support organization work
more efficiently
> Created workflow rules and defined related tasks, email alerts, and
field updates
> Created various Reports and Report folders to assist managers to
better utilize Salesforce.com as a sales tool and configured various
Reports for different user profiles based on the needs of the
organization
> Created custom Dashboards for manager's home page and gave
accessibility to dashboards for authorized people
> Performed data alignment for customers, products and territory
management through OM alignment tool.
> Performed data teasing for alignment data load through SQL queries.
> Integrated Salesforce.com with SAP for order and distribution
management
> Migrated data from legacy system to Salesforce.com using Data Loader
> Managed admin activities in Salesforce.com for end users. Also
responsible for configuring and maintaining users security settings as
per organizational policies
> Provided the End-User support and also designed the End-User Training
materials and Knowledge base for customer support
Client: Genworth Financials, Raleigh, NC.
May2012 - Oct 2013
Position: Salesforce Developer
Project Summary: The Project involved implementation of privacy preferences
for individual prospecting and marketing initiatives that occur in United
States. It involved development of a custom application that allows FA's to
scrub leads and prospects to ensure they are not on the Do Not Mail (DNM),
Do Not Call (DNC) and Do Not Email (DNE) lists before they market them.
Responsibilities:
> Actively participated in gathering the business requirements by
interviewing the Subject matter experts (SMEs) and documented them in
a format that could be reviewed and understood by both business and
technical teams
> Identifying business requirements and documented them in Scope
assessment document (SAD).
> Work closely with other tracks to derive track specific business
requirements and historical requirements from Scope assessment
document
> Created Business requirement documents (BRD), Functional requirement
documents (FRD)
> Performed Gap Analysis to check the compatibility of the existing
system infrastructure with the new business requirements
> Involved in high level and field to field data mapping exercise
sessions with Subject matter experts and downstream application users
> Conducted individual and group (JAD) sessions with business, QA and
technical units
> Implemented general customizations and configurations in
Salesforce.com required for the user interface to function as designed
per the requirements
> Migrated data from legacy system and data provided by third party
vendors into Salesforce.com
> Implemented salesforce.com chatter for sales and support cloud in
order to process secured data in the organization.
> Reviewed the detail design document and test plans and test cases
> Execution of test cases for the functional and integration testing
along with the testing team
> Helped the testing team in preparing the seed data using, created data
driven test for testing the application with positive and negative
inputs
> Involved in Regression testing, Integration and UAT testing.
> Defects were tracked using HP Quality Center
> Analyzed and solved defects with application developers
> Resolve Tier2 technical and functional support cases and issues,
driving new opportunities for functionality, managing data loads
> Extensively Involved in deploying application to various environments
Client: AstraZenica, CA
Nov 2011 to May2012
Position: Salesforce Developer
Project Summary: Leading Bio Pharmaceutical major required proactive
monitoring of sales and product pipeline, accurate forecasting of revenue
stream and an improved customer management process. The project involved
deployment of Salesforce.com CRM primarily for analytics, sales, and
customer service capabilities and integrated Salesforce.com with SAP for
back-office order management. Have worked within Continuous Integration
frameworks with major focus on developing automated unit tests and
documented code coverage in distributed agile (scrum based) development
environment.
Responsibilities:
> Interacted with various business team members to gather the
requirements and documented the requirements
> Interacted with scrum teams on regular intervals and worked in agile
development environment
> Analyzed the Scope of the Requirements, and managed requirements to
avoid Scope Creep
> Leaded the Requirement Gathering Sessions & JAD Sessions
> Created user Roles and Profiles and sharing settings
> Used field level security along with page layouts to manage access to
certain fields
> Designed and deployed Custom tabs, Validation rules, and Auto-Response
Rules for automating business logic to let support organization work
more efficiently
> Migrated data from legacy system to Salesforce.com using Data Loader
> Created workflow rules and defined related tasks, email alerts, and
field updates
> Created various Reports and Report folders to assist managers to
better utilize Salesforce.com as a sales tool and configured various
Reports for different user profiles based on the needs of the
organization
> Created custom Dashboards for manager's home page and gave
accessibility to dashboards for authorized people
> Integrated Salesforce.com with SAP for back order office management
> Administrator of Salesforce.com CRM application responsible for
configuring and maintaining users security settings as per
organizational policies
> Designed the End-User Training materials
> Conducted End-User Training
> Knowledge transfer to system Admin's to provide support to End-Users
Client: United Health Care, CT Nov 2010
to Oct 2011
Position: Salesforce Developer
Project Summary : UHC with broad line of products and multiple distribution
channels. The goal of the project was to implement salesforce.com to
capture marketing and sales data for prospective and existing clients,
provide sales staff an insight into the sales pipeline and facilitated
collaboration across different divisions. It also included migration of the
existing training system being used for the sales division to
Salesforce.com. Also designed a scoring system which manages customer
satisfaction reporting and measurement.
Responsibilities:
> Being the part of a team implemented Salesforce.com
> Arranged and participated in Requirement Gathering Sessions & JAD
Sessions
> Participated in Business Requirement Specification sign off with users
> Migrated data from legacy system to salesforce.com using Dataloader
and Import Wizard
> Designed, Implemented and deployed the Custom objects, Page layouts,
Custom tabs and components to suit to the needs of the client
> Implemented Web-to-lead functionality to enable lead capturing in real
time
> Automated Lead Scoring and Lead conversion using workflow rules
> Developed Assignment rules to automatically assign leads to different
users and queues according to the requirements
> Automated workflow to keep applications moving quickly through the
approval process like for renewal of insurance plan if title is not
clean requires approval from Manager
> Customized Reports and Dashboards to give access to reliable, real-
time recruiting, application, and fundraising metrics
> Working closely with extended team to drive successful implementations
of new projects, adoption data quality and best practices of use
Client: Sears Implementation March
2008 to Oct 2010
Position: Java Developer
Project Summary: The goal of the project was to enable the global sales and
the marketing teams to view sales pipeline, facilitate collaboration and
manage sales on- demand. Project involved development of custom application
with sales force to track pre- sales, post-sales activities and the
associated product request. Also Integrated Salesforce.com with Microsoft
Outlook syncs customer information and communications.
Responsibilities:
> Experience in implementing Java, J2EE applications using, EJB,
Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts,
JavaScript, XML.
> Experienced in writing queries and stored procedures for oracle
database.
> Experience in web technologies like HTML, CSS, JavaScript, Ajax wtc.
> Have end to end knowledge on Agile Methodology, worked with Scrum
Masters, IM PMs on requirements
> Requirement gathering and analysis. Architecting and working with
solution leads.
> Participate in Requirement discussion meetings from various channels.
> Designing interface based on Enterprise standards
> Participate in the full SDLC (Agile), including meetings, iterative
development, estimations and design sessions
> Analyze current portfolio and identify reusable components and
services
> Review Design document and implement changes for the design
> Converted the use cases to Technical Specifications
> Interface with provider system teams and integration points to
document their interface details.
> Create the Technical Design document which would include Naming
standards, Queue Details, Integration partner details, High level flow
diagrams, different node usage, adapters in scope etc etc
> Create Web Service Proxies for internal Data Power with the inline
WSDL
> Create policy document for each operation of a service in Data Power
> Identifying reusable components including logging, error handling and
auditing usually around sub flows/Libraries to be included in your
mediation or message flow projects.
> Develop Message flows and deploy bar files as part of development
team.
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Teradata Corporation, Hyderabad, India Oct 2006
to Feb 2008
Position/ Title: Software Developer
Environment/Technology Stack: Java, J2ee, Spring, Hibernate, JSF, Teradata,
JPA, JAX-WS, JAX-RS, JQuery, CSS.
Teradata Business Intelligence Optimizer
Teradata Aggregate Designer provides a simplified method to recommend and
design Aggregate Join Indexes (AJIs) to support Teradata Relational Online
Analysis Process (ROLAP), providing optimal integration between business
intelligence (BI) tools and Teradata Database. Teradata Aggregate Designer,
which belongs to the Teradata Business Intelligence Optimizer (Teradata
BIO) suite. Teradata BIO is a Teradata Tools and Utilities product.
Teradata Tools and Utilities are a group of products designed to work with
Teradata Database.
Roles and Responsibilities:
> Analyzed the business requirement and developed app using Java and
Mozilla XUL.
> Involved in development using Spring, Hibernate and JSF Framework.
> Used ANT script for project deployment.
> Use case, design - class, sequence diagrams. User Interface design
> Data Modeling - logical and physical models
> Requirements gathering- Proto-typing, Walk-through to business groups
and gap analysis
> Understand the business aspect of the application and converted into
requirements document.
> Create POC for first time patterns and vendor integrations.
> Code review with the developers and delivery team
> Co-Ordinate and manage Global Delivery teams at offshore locations.
> Schedule and organize weekly or daily stand up meeting with the whole
development teams both onshore and offshore.
> Create Unit Test Documents as part of code deliverables
> Participate and represent the Integration team in defect triage
meeting with channel partners and provider systems
> Business process review and modeling
> Data modeling and ER diagrams
> Develop Functional Requirements Specification (FRS)
> Business process review and modeling
> Involved in writing SQL queries for the application in Teradata
database.
> Create or involve in Implementation planning with Project Manager.
> Support Production install and validations
Contact this candidate