Service Customer
Resume:
RYVEL B. SARACIA
Bgy E Rodriguez #** Cambridge Cubao QuezonCity
Contact #:+63-910*******
********@*****.***
Position Applied: Coffee Shop Barista Or any suitable post.
Career Objective
Self motivated, versatile and practical person with positive approach, experience ranging from
Customer Care in F&B service, product knowledge, professional service skills. Proven track of
good salesman ship being reliable & motivating leadership skills to achieve company objectives
and meet deadlines.
A people’s person with matured outlook, love being a part of the multi-cultural team, wishing to
have further career development opportunities within Hospitality in Food and Beverage services to
use my professional skills and expertise to meet the vision and values of the company.
Key Skills & Personal Attributes
Reliable, dedicated and loyal with over 5 yrs. of experience in Hospitality field.
Ranging from Welcoming & Greeting with smile using pleasant tone of voice, anticipating
customer needs.
Customer service oriented, hardworking long hour’s shifts, honest, good public relation
and eager to learn.
Honesty and integrity combined with leadership qualities.
Independent highly self motivated, proactive and can work with minimum supervision.
Proficient in handling cashiering accurate billings and accounting of daily sales revenue in
line with stock inventory.
Knowledgeable in bar tending mixing drinks, building cocktails, and mock-tails as well as
other non- alcoholic and alcoholic bar beverage service.
Service knowledge in menu modality, Sequence of Service in standard of dinning.
Professional knowledge in accurate cashiering, inventories, and maintaining par stocks.
Efficient in oral/written effective communication and interpersonal skills.
Keen sense in organization and attention to details.
Efficient and with the value of professionalism.
Good command in oral and written English.
Artistic and creative mind with lots of gimmicks and ideas for guest attraction
Academic Qualification
Bachelor of Science in Agriculture
Negros State College of Agriculture, SY: 2008
Computer literate in MS Word, Excel, Power point and Internet.
Professional Trainings
Full fledge BARISTA professional training by Krispy Kreme Doughnut Inc. - 2012
Handling customer complaints
Up selling brand and product
Customer care training.
Train the trainer
Employment History – Job Experience
March 2012 – 2014 - Krispy Kreme Doughnuts INC.
Position: Coffee Shop – Barista & Cashier
Respects company policy procedures and performs consistently within departmental
guidelines exceeding minimum standards.
Provides quality service to customers by ensuring prompt and courteous service
Maintains bar hygiene and cleanliness.
Control product expiry dates and monitor stock first IN first OUT (FIFO) system.
Train service team on Barista skills and various coffee preparations to maintain
consistency.
Represents to department outlet, offers menu, and describes specials and suggestions.
Actively get involved in taking orders and makes suggestive selling to up-sell.
Customer care focused, provides high level services in a sequenced manner.
Monitors and follow up order in co-ordination with team to ensure orders are rightly
delivered on time.
Makes service quality check and collects customer feedback to share with manager and
team.
Actively get involved with the team preparing in mis-en-place for the following shift, set-up
for the subsequent shift.
Bide guest farewell up on leaving, creates feeling to return back for future business.
Handles cashiering, remit cash and sales receipts to Finance department.
Participates in daily briefings and act according to daily operation requirement.
Contributes to achieve departmental budget.
Supports in minimizing operating cost expenses and increasing high profitability.
Maintains restaurant checklist, ISO hygiene checklist and team grooming standards.
November 2010 – November 2011 - Big Mao Chinese Restaurant – Ayala Terraces
Position – Waiter / Receptionist.
Delivering a warm greeting and welcoming atmosphere with a smile when guest entering
lobby and the lounge.
Ensures guest comforts to maximize to their satisfaction.
Preparing guest orders with the proper presentation and taste that satisfies the guest
preferences.
Handles cashiering, remit cash sales and guest check reports to the Finance Dept.
Ensuring that the guests were taken care by follow ups and timely deliveries.
Up-selling by word of mouth and increasing profitability.
Maintains guest data records and gives necessary feedback to Manager.
Participates for internal trainings
October 2008 – October 2010 - Chikaansa Cebu
Position – Waiter
Follow daily given duties and assignments by the superiors
Delivering a warm greeting and welcoming atmosphere with a smile when guest entering
lobby and the lounge.
Ensures guest comforts to maximize to their satisfaction.
Preparing guest orders with the proper presentation and taste that satisfies the guest
preferences.
Restaurant preparation for guest service.
Maintain restaurant cleanliness.
Handles cashiering, remit cash sales and guest check reports to the Finance Dept.
Participate in internal departmental trainings
Educational Background
Secondary School: St. Columbans Academy
SY: 2004 – 2005
Vocational Course
MGB Skills Development and Assessment Centre Inc.
Food and Beverages Services
May 8, 2008 – June 15, 2008
Bartending and Barista
May 8, 2008 – June 20, 2008
Fruits and Vegetable Carving
October 18, 2010 – January 18, 2011
Yate, Liloan Cebu
Additional Certifications:
Creating Magic Moments Seminar
Max’s Restaurant - SM Cebu City
April 20 – 25, 2012
June 7, 2007 – December 15, 2007
Sharing Computer Access Locally and Abroad
Cauyan, Negros, Occidental
NC2 (national certificate 2)
July 22, 2008
Personal Information:
Birth date : March 13, 1988
Age : 25 years old
Height : 5’3
Marital Status : Married
Religion : Roman Catholic
Nationality : Filipino
Character References:
Mr. Alberto Rodrigues : Food and Beverage Manager
Ibis - Kuwait Hotels Salmiya & Sharq
Salem Mubarak Street, Salmiya HQ24755, Kuwait.
Office Mobile :+965-***-***-**
Personal :+965-***-***-**
Office email : *****-**@*****.***
Personal email : ******************@*****.***
ChezaGytha Gonzalez: OIC, Krispy Kreme Doughnuts Inc.
Contact #: 092******** – 091********
Charlotte Naparate Monzolin Training Director, Chikaansa Cebu
Contact #: 090********
I declare that all above given information are correct to the best of my knowledge.
Ryvel B Saracia
Contact this candidate