Manager Support

Elijah L. King II

*** *. ***** *****

Glenwood, IL 60425

Residence: 708/374-7523 Email: ********@*******.*** Cell: 708/250-4193

OBJECTIVE:

Participate in planning and implementing information technology that will

support strategic business initiatives.

PROFILE:

> Skilled in needs assessment, problem

identification/resolution, process reengineering, cost

analysis, price structuring, order expediting, inventory

tracking, and budget administration; coordinate and

prioritize multiple tasks. Effectively communicate concepts

and complex technical information to non-technical personnel

at all levels.

> Extensive knowledge of object design methodologies, multiple-

tier client/ server LAN and virtual system technologies;

designed and implement a Native Microsoft Network and create

an Enterprise solution for Lotus Domino.

> Technical Knowledge: MS Windows 95, 98, NT, 2000, XP,Vista &

Windows 7 O/S, MS Windows NT, 2000, 2003& 2008 servers, MS

Office 2000, 2003 & 2007 suite, MS Outlook 97,98 2000, 2003 &

2007 suite, Lotus Domino R4.5, R5, R6 & R6.51, Lotus

QuickPlace & Sametime, DNS, TCP/IP, SonicWall, Fortigate,

Cisco Pix firewall Ethernet, People Soft, Reflections,

Vantive, Remedy, Extra, REACH, SLS, Zenworks, RMS, Time

Tracking, Citrix, Novell Netware, Oracle, CTI, MYLES, SMS

2.0, Symantec, Great Plains, HelpTrac, UNIX, SharePoint, BES

4.1, PGP Universal Server & WDE, XenWorks, VMware, Asterisk

Telephony, Sage MAS500, Dell Compellent, SAML

EMPLOYMENT:

Independent Technology Consultant, EACPM, Glenwood,IL

March 2013 - Present

. Provide strategic technology leadership, product vision, and

the technology roadmap for the information technology

organizations which includes Software Development, Database

Administration, Network Operations, and Help Desk.

. Lead the effective execution of technology strategy for

technology platforms, partnerships, and external

relationships.

. Identify more productive methods to achieve top performance,

eliminating waste and reducing expenses.

. Cultivate relationships with key decision makers through in-

depth needs analysis and facilitate effective technical

presentations.

. Clients consist of"

o Worldwide TechServices (Dell, IBM, Samsung,HP)

o Go2IT Group (Project coordination of deployment

systems{ACE Insurance, CarMax, Double Tree, Hilton})

o Turano Baking Company (Network Infrastructure support)

o CPS Datacenter Operations move & project management(Dell

Compellent)

o EPacking & Fulfillment( SAP design and implementation,

infrastructure design and VOIP support, Exchange 2010

support)

o Data Defenders (Manage Services support, VOIP support

and infrastructure design, BES Enterprise Implementation

& Design, Data Encryption & verification for Chicago

Election board, Exchange 2010 support)

Director of Information Technology, Macy & Aleman, PC, Chicago, IL

February 2011 - March 2013

. Manage Software Development Department which consists of code

releases, project management and website integration.

. Manage Database Administration team which consists of all

integration of LH CRM tool new project management.

. Manage Network Operations Security and Datacenter Operations

which consist of the Citrix environment, T1s circuits,

firewalls, backups, all Cisco and HP switch gear.

. Manage Helpdesk Department which assists all remote

locations.

. Manage all procurement, vendor relationships and consultant

management.

. Manage VOIP Telephony Asterisk Phone system.

. Manage communication platform while using Exchange\Google

mail and Google Apps.

. Primary point of contact for all technology projects.

. Direct report to the Senior Partner.

Director of Information Technology, Emmi Solutions, LLC, Chicago, IL

January 2007 - February 2011

. Manage the Corporate Network Operations, which consist of all

managed switches, servers, backup systems, T1 and firewalls.

. Manage all Messaging Services and communications which

consist of Exchange 2003, BlackBerry Server, SharePoint and

the Nortel Phone system.

. Manage all negotiations procurement purchases and vendor

relations.

. Implemented and helped wrote the HIPAA security policies.

. Manage all Desktop and Helpdesk requests.

. Manage the security software which consists of the keycard

reader access, encryption for the laptops.

. Built and setup the PGP Universal Server/Whole Disk

Encryption and provided training to the organization.

. Manage the corporate budget cost cross departments.

. Built and redesigned the corporate network.

. Manage Corporate Network Infrastructure and Datacenter

Operations for Production Website, Staging and Development

Site

. Redesigned the Corporate Network to a scalable and cost

efficient infrastructure.

. Managed the back office financial system MAS500 and serve as

primary contact for support.

Senior Manager of IT, BuySide Realty, Inc, Chicago, IL

February 2006 - January 2007

. Manage Datacenter Operations for the Production Website,

Staging and Development Site

. Built and configured all of the Datacenter Operations

Servers.

. Designed the Datacenter Operations and Corporate

infrastructure to meet companies' business needs.

. Built the Active Directory corporate infrastructure to

support 3 remote locations.

. Configured and managed the PIP network infrastructure to

support 3 remote locations.

. Configure and manage all CISCO 2600 routers via the PIP

network for 3 remote offices.

. Configured and setup the VPN access for remote employees

located in Israel and in the remote locations.

. Manage all day to day support for all offices.

. Manage all Procurement for all of the Datacenter Operations

and Office Technology.

. Administers the exchange hosted environment.

. Manage all of the vendor relations.

. Direct report to the CTO.

. Backup Administer to the call center product WEB CENTER

provided by Verizon Business

IS Director, School District 205, South Holland, IL

October 2005 - February 2006

. Manage day to day network Operations.

. Assist on the planning for Government Grants to enable

improvement of the technology of students as well as District

Staff.

. Developed a helpdesk (HelpTrac) system to manage day to day

tickets.

. Managed the Desktop Support Team of 6 employees

. Managed the Fujitsu Phone system.

. Managed all Cisco and HP Procurve routers and switches

. Configured and managed the Sonic Firewall

. Received training on the SASI teacher grade software for

BackOffice administration.

IT Manager, Adexs, Chicago, IL

April 2005 - November 2005

. Manage all production Windows 2000 .Net infrastructure.

. Built and configured and supported DNS, Active Directory and

administration

. Configured and managed all Cisco gear.

. Built new Windows 2003 Active Directory

. Capacity planned the corporate network and production site.

. Managed all procurement for both sister companies MSDSONLINE

& DOCeXCHANGE.

. Manage all vendor relationships on purchasing and consulting.

. Provided step-by step documentation for software/ systems

installations.

. Managed the relationship with the hosting group at Qwest.

. Setup new hire workstations and laptops.

Director of Information Technology, BridgePort Networks, Chicago, IL

May 2004 - December 2004

. Manage and built the Windows 2003 Server Active Directory

infrastructure.

. Built, configured and supported DNS, Active Directory and

administration..

. Manage and built the Exchange Server Enterprise 2003.

. Built and created accounts, setup quotas and administer the

servers

. Manage and built the Network Security including the firewall

and topology.

. Installed and configure the Sonic Wall firewall and

configured all IPSEC tunnels from both locations, and setup

the DMZ and separate VLANS for Engineering and QA.

. Built and configured all laptops for all new employees with

Win XP SP2.

. Performed daily laptop troubleshooting when required of Win

XP, Office 2003 and Outlook 2003.

. Installed and setup Blackberries, Palm and Treo devices and

configured to sync with Outlook 2003.

. Performed daily backups.

. Manage and negotiated all procurement purchases for the

company

. Manage all of the vendor relationships on purchasing and

consulting

. Provide step-by-step documentation on software/ systems

installations and maintenance as well as disaster recovery

plan.

. Manage new commercial propriety applications research and

development for the Engineering staff.

. Manage the VOIP Telephone system.

. Direct Report to the CFO.

. Provide weekly reports of trouble tickets and budgeting.

IT Manager, ORBITZ Inc., Chicago, IL

July 2000- May 2004

. Manage the Corporate Network, Desktop Support, Helpdesk &

Telecom teams.

. Built and setup the Windows 2000 Active Directory

infrastructure.

. Assisted in the building of the Domino infrastructure

. Built the base images for laptops and desktop for Win 2000

users

. Negotiate and managed all procurement purchases for the

company.

. Project management and training.

. Setup and configured base images for laptops and desktops

units.

. Perform laptop and desktop troubleshooting.

. Provide step-by-step documentation on software/ systems

installations and maintenance.

. Manage the vendor support and relations.

. Manage new commercial propriety applications research and

development.

. Direct support for the CEO, CIO, CTO, CFO, General Council

and Division Presidents. Assisting with laptop

troubleshooting and PDA support.

. Setup and configured Blackberries, Palm Pilots and Treo

devices to sync with Lotus Notes.

. Hardware/Software/Network/Telecom support configuration and

maintenance.

Senior Desktop Analyst, Information Resources Inc., Chicago, IL.

January 1999 - July 2000

. End-user technical support- Windows NT, 95 & 3.11.

. Windows NT 4.0 in a Novell Networked environment.

. Comprehensive OS / Software support.

. Project Management / Training.

. Provide step-by-step documentation on software/systems

installation and maintenance.

. New commercial and propriety application research and

development.

. Hardware / Software / Network support, configuration and

maintenance.

. National off site travel and support.

. International remote client support

. Direct support for the CEO, CFO, and Division Presidents.

Senior IT Support Analyst, Information Resources Inc., Chicago, IL.

December 1997 - December 1998

. Provide hardware and software support for over 2000 end users

using Windows 3.11, Windows 95 and Windows NT in a Novell

Network environment.

. Responds onsite and via telephone to PC Tech/ LAN IT Support

calls.

. Diagnose and resolve hardware and software technological

problems in PC LAN environment consisting of personal

computer connection to network services.

. Configure Windows 95/NT DUN and TCP/IP dial up settings.

. Software Project Manager for proprietary development

applications.

. Process requests for User ids: UNIX, LAN, GUTS,

CCMail/Outlook and reset passwords.

. Deliver professional level of customer satisfaction

consistent with organization and customer needs.

Technical Support Analyst, Commerce Clearing House Inc., Chicago, IL

September 1996 - December 1997

. Call Center support troubleshooting software and printing

problems for CD-ROM and standalone workstations in Windows

95, Windows 3.11 Windows NT and DOS environments.

. Provide customers with detailed information on hardware

requirements, system computability, product operation and

installation of all electronic titles published by CCH and

affiliates.

. Assist clients with research and functionality issues in tax

health and business finance publications.

. Provide customer support for over 250 sales representatives

on Lotus Notes 3 x and 4x.

. Process orders in Oracle system and resolve customer issues

regarding subscription services and on-line accounts.

. Request for User ids, passwords, usage credits and

publications.

. Delivered professional level of customer satisfaction

consistent with organization and customer needs.

Computer Operator, Acxiom, Chicago, IL.

October 1995 - July 1996

. Run programs on assigned job log.

. Monitor the status of system tapes.

. Release job tapes for Trans Union.

. Serve as primary contact for problem resolution.

Operation Manager Assistant, Consultant, Merisel Americas, Woodale,

IL.

April 1992 - September 1996

. Deployed and Implemented MYLES production software to all

area warehouses.

. Increased the efficiency of software/hardware shipment.

. Analyzed and made final determination on billing accounts.

. Entered daily inventory stats at the highest rate of 10k per

hour.

. Maintained inventory of hardware and software throughout

corporate office.

. Served as a primary contact for problem resolution.

GOALS & ACHIEVEMENTS:

Microsoft Certified Professional (MCP)

Microsoft Certified System Engineer (MCSE)

EDUCATION:

Information Systems Richard J. Daley City College, Chicago, IL

1993-1995

Computer Science Major Northern Illinois University, Dekalb, IL 1991-

1993

Reference available upon request

Contact this candidate