Customer Service Sales

LORNA J. BENITO

***** ***** ***. #**, ********, CA 90504

310-***-**** (celphone) ● ***********@*******.***

Objective:

To be able to utilize my professional expertise acquired through work experience and

education and to be able to obtain a long term position. Self-starter, fast learner with

strong mathematical ability and very meticulous to detail. Capable of handling multi-tasks

and can work effectively in a fast-paced environment and consistently prioritize tasks and

meet deadlines.

Education:

Graduate of Bachelor of Science in Business Administration, Major in Accounting,

Polytechnic University of the Philippines, Philippines, passed the CPA Board Exam

Skills:

Accounting: MAS 200, JD Edwards; EVO-ERP; Quickbooks; Peachtree; Wang; Red

Wing; MYOB

Microsoft: Word, Excel, Outlook Powerpoint, Internet Explorer

Word Perfect; Harvard Graphics

Stenography – 120 wpm; Typing – 65 wpm

Work Experience

Feb. 12, 2007 to present, Crislu Corporation, Jewelry Distribution Company,

Torrance, CA 90501

Accountant

Responsible for managing all accounting operations. Supervise two A/R Specialists and

who work on collections, resolving customer disputes, chargeback reconciliation and

credit/debit memo. In charge of setting up new accounts & setting up credit limit, release

of credit hold, run D&B, check trade references, liaise with collection agency. Monitor

credits, coop advertising, markdowns, etc. In charge of accounts payable, commission,

payroll, general ledger, governmental compliance (sales tax and use tax and property

tax) and financial reporting. Additional responsibilities include information systems

management and banking. Responsible for maintaining appropriate policies, procedures

and internal controls to ensure all accounting functions as well as certain company

operations are efficient and effective. Prepare 31099 Daily Report & Financial

Statements, general ledger maintenance, journal entry, bank reconciliation, including

reconciliation of deposits in transit. Prepare monthly Borrowing Base Reports for

submission to the Bank. Attend to Bank audit & year-end closing by outside auditor. Act

as HR of the company.

Nov. 16, 2005 to Feb. 9, 2007, HEHR International Inc., USA (window/glass

manufacturing company), Los Angeles, CA

Accountant

Reconcile and analyze accounts receivable (trade and advances) and coordinate

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with plants to resolve discrepancies, bad debt reserve and expense, accrued

property taxes and accrued Workers compensation Insurance. Prepares monthly

2

journal entries which includes accruals, debits and credits, bi-weekly payroll

distribution, other payroll deductions and corporate allocations

Computation of customer’s rebate

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Analyzed monthly profit and loss variances for adjustment before finalizing

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monthly closing of accounting books.

Prepares summary of profit and loss for the month using Microsoft Access

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Database for Windows

● Prepares consolidated Financial Statements (Balance Sheet and Profit and Loss

Statement) for 7 plants nationwide and inter-companies.

● Prepares gross payroll report for workers compensation, account analysis on

balance sheet accounts and lead schedule for administrative and sales expense

account for year end audit.

● Cut checks for three inter-companies.

May 2003 to Nov. 15, 2005, L. Powell Company, USA (furniture manufacturing co.)

Accounts Receivable Specialist/Deduction Manager

● Researched and collected data to be able to reconcile payment discrepancies

● Perform accounts receivable and collection duties for assigned accounts

● Collection of invalid chargebacks/deductions

● Endorse valid chargebacks for issuance of credit memo

Resolve customer’s disputes, i.e., freight, shortages, dollar/credit/order on hold,

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price discrepancies, rebate, advertising, quality problems, shoptime/repair, etc. in

timely manner. To identify cause and if necessary prepare required

documentation to support action to be taken.

Aggressively communicate with past due customers and resolve outstanding

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accounts.

Negotiate and track payment arrangements.

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Work with Sales regarding account status and policies

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● Refund request processing

● Correct erroneous billing; credit & rebill, correct erroneous cash application/ posting

and unapplied cash.

● Provide customer service.

Filing and compose business correspondence

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July 2002 to March 2003, Rolling Hills Plastics, USA (plastic bags mfg. company)

Accounts Receivable Specialist

Preparation of sales orders and purchase orders

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Input/receive purchase orders for inventory and inform Controller whenever stock on

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hand is insufficient

Billing, cash application and compute sales tax

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Mailed out invoices on timely basis

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Collection of past due accounts and invalid chargebacks/deductions

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Follow up and resolution of outstanding discrepancies and borrowing on accounts

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receivable balances

Endorse valid chargebacks for issuance of credit memo

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Prepare Aging Receivable Report and generate monthly Management Reports during

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closing of the month

Respond to customer’s complaints and requests in timely manner.

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Filing and preparation of business correspondence.

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August 2001 to July 2002, NW Rugs, USA (area rugs retailer)

Resident Accountant

● Preparation of financial statements for two companies (formerly one company but

decided to split into two)

Set up and organize the books of accounts of two companies

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● Bank reconciliation, bookkeeping, general and journal entries, examine various

financial disbursement vouchers and their supporting documents for accuracy

and completeness

Preparation of check payments and letters to vendors for accounts payable and take

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credits whenever necessary

Monitor and make a schedule of accounts receivable, verify credit card payments of

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customers/see to it that they are received by the Bank in timely manner

Reconcile vendor’s statements

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Check accuracy of UPS/Fedex invoices

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Introduce financial and accounting control and administrative procedures, establish

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filing system for two companies, answering phone calls, etc.

June 1999 to August 2001, EYR Accounting Associates, USA (accounting firm)

Bookkeeper

Bookkeeping, general and journal entries

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Monitor cash receipts and bank balance

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Schedule and prepare checks for accounts payable

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● Collection, account reconciliation, billing and mailing out invoices

● Bank reconciliation

● Answering phone calls

● Arrange travel booking

● Prepare business correspondence

September 1997 to March 1999, Pacicon Philippines, Inc., engineering consulting

firm, a subsidiary of Pacific Consultants International, Japan, Philippines

Project Office Manager

Administrative

● Overall administration of the project office

● Advises Management on matters relating to administrative policies & procedures

● Assist in preparation of Technical Proposals and Expression of Interest

● Coordinate the printing and reproduction of tender documents and drawings

● In charge of facilities management; control of office keys; general housekeeping;

repair and maintenance of furniture, fixtures and equipment

Outsourcing of best possible price for office supplies and equipment

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Administration of transportation system; security and parking

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Conference planning and travel; arrange travel and accommodation

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In charge of shipping

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Introduce company standard forms

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Accounting

● Preparation of invoices

● Maintain and replenish petty cash

Coordinate with Accounting on matters relating to payables and receivables

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● Compute and provide allowances of drivers

Feb. 23, 1997 to March 15, 1997, Precision Bearing of Malaysia (automobile aircon

remanufacturing company), Malaysia

Consultant

Introduce administrative system, personnel policies, and financial system for

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effective functioning of the Company.

Contact this candidate