Customer Service Administrative Assistant

TAMEIKA D. BROOKS

SKILLED WORKER

Highly dedicated worker experienced in providing quality services to, as

well as technical support for mobile devices and applications. Exceptional

interpersonal skills and handles client interactions with tact and

diplomacy. Ability to perform a variety of repetitive manual tasks that

require agility and manual dexterity, to learn routine tasks quickly, and

work effectively with a diverse population. Proficient in Microsoft Office

(Word, Excel, PowerPoint). Possesses the ability to prioritize workload

while multitasking in a busy office setting. Acquired strong communication

skills.

EDUCATION

Winthrop University, Rock Hill SC,

2003-2005

High School Diploma, College Prep,

Northern High School,

Durham, NC, 2003

PROFESSIONAL EXPERIENCE

PSI Duke Medicine Pavilion, Durham, NC.

2014 - Present

Valet Services Attendant/Cashier

Duke University Hospital, Raleigh, NC 2012 -

2014

Environmental Services Specialist

1. Responsible for providing, maintaining, and performing general support

functions.

2. Performs dietary aide duties according to department policy and

procedures.

3. Perform terminal cleaning procedures of patient rooms and prepare room

for new occupant

4. Maintain environmental and infection control standards within

established policies and procedures of the Health Care Center

5. Cleans assigned office and common areas as well as clean and store all

equipment and supplies

6. Maintain a clean, safe, and sanitary environment

7. Gather and dispose of trash and waste materials using specified bags

and/or containers

8. Make supply packs for departments and put linen stacks in carts for

distribution

R32 Auto Sales, Durham, NC 2010 - 2012

Administrative Assistant

1. Provide excellent customer service to clients, customers, and staff.

2. Responsible for providing, maintaining, and performing general support

functions.

3. Run closing/balancing reports for all activity for the day.

4. Answer multi-line telephone calls

5. Receive and direct visitors

6. Create word processing documents; create spreadsheets and presentations,

filing, and faxing.

Andy's Burgers and Shakes, Durham, NC 2009-

2011

Waitress/Cashier

1. Write patrons' food orders on order slips, memorize orders, or enter

orders into computers for transmittal to kitchen staff

2. Handled currency and credit transactions quickly and accurately

3. Maintained high standards of customer service during high-volume, fast-

paced operations

4. Explain how various menu items are prepared, describing ingredients and

cooking methods

5. Took initiative to find extra tasks when scheduled duties were completed

6. Mastered point-of-service (POS) computer system for automated order

taking

7. Built loyal clientele through friendly interactions and consistent

appreciation

8. Cross-trained and coordinated scheduling with team members to ensure

seamless service

9. Resolved complaints promptly and professionally

Source One Staffing/UPS Mail Innovations, Durham, NC

2008-2009

Shipping/Receiving

9. Verify accuracy of shipments by counting, weighing, or measuring items

and comparing size, weight, description, and code numbers with

information on invoice and purchase orders

10. Open containers to unpack items received and inspect them for damage

and defects

11. Move inventory to various locations manually and by operating equipment

such as pallet jacks and handcarts

12. Sort and store items according to established procedures

13. Spoke confidently to customers making technical jargon easy to

understand

14. Load and unload delivery truck by hand or by use of handtruck

15. Correct unsafe conditions in work area and report any conditions that

are not correctable to supervisor immediately

Safeway Security and Patrol, Inc, Chapel Hill, NC

2005-2007

Security Guard

1. Patrol industrial and commercial premises to prevent and detect signs of

intrusion and ensure security of doors, windows, and gates

2. Answer alarms and investigate disturbances

3. Monitor and authorize entrance and departure of employees, visitors, and

other persons to guard against theft and maintain security of premises

4. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons

5. Answer telephone calls to take messages, answer questions, and provide

information during non-business hours or when switchboard is closed

6. Inspect and adjust security systems, equipment, and machinery to ensure

operational use and to detect evidence of tampering

Special Skills

'99-'03 All conference, Conference MVP, Tournament MVP

'03-'05 Division I All Tournament Team, Special Acknowledgements

*Received FULL athletic scholarship to Winthrop University*

TECHNICAL SKILLS

Kronos Microsoft Office RF Unit

References Available Upon Request

3100 Old Pineview Rd. #6 Chapel Hill, NC 27516 . 919-***-**** .

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