Customer Service Insurance

Chakita L. Daily

**** ****** ***. ** **. Louis, MO 63109 • 469-***-**** • ********@*****.***

Objective

Seeking a customer service/collections position within an organization where I can utilize my excellent problem solving skills and

exceptional customer service abilities. I have 8+ years of customer service experience in various fields including healthcare, insurance,

pharmacy, banking and collections.

Education

St. Charles Community College

Associate of Science Degree Health Information Technology, 2015 Present

Skills

Software

Microsoft Outlook, Word, Excel, Power Point, Lotus Notes, AS400, RX Web, RX Express, RX Claims

● Strong customer service and communication skills.

● Advanced knowledge of insurance and collections regulations.

● Advanced knowledge and regular use of HIPAA guidelines.

Work Experience

Sept 2014 Dec 2014

United Health Group, St. Louis, MO

Customer Care Advocate

● Created various templates to assist teammates with proper call documentation and proper documentation for coverage determinations,

organization determinations and claim issues.

● Dedicated insurance customer service advocate

● Interacting with member’s to investigate issues with health insurance claims, and balance billing.

● Building lasting relationships with the member, while providing accurate information for questions regarding policy from premium payments, to

copays and drug spend totals.

Oct 2013 Apr 2014

Prime Therapeutics, Irving, TX

Pharmacy Support

● Assisting new team members with accurate order placement and preparation.

● Submitting information for accuracy and timely completion of all mail order prescriptions.

● Using applications RX Express and RX Claims to provide patient requested information for drug spend cost and deductible inquiries.

Chakita L. Daily

5048 Mardel Ave. 2F St. Louis, MO 63109 • 469-***-**** • ********@*****.***

● Contacting patients to confirm prescription orders, refills needed, prior authorizations and payments needed on orders.

● Using my exceptional customer service abilities to ensure patient satisfaction on every call. Adhering to HIPAA privacy act.

Sept 2011 Sept 2013

Exeter Finance Corp, Irving, TX

Collector II

● Ended in the Top 3% on my team for promises to pay. Skip tracing.

● Demonstrated my ability to negotiate payments on automobile accounts to help bring the customer current.

● Submitted vehicles for repossession if payment not received by arrangement date set per customer’s state guidelines.

● Compliant with all FDCPA guidelines.

● Meeting all monthly departmental and team metrics.

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