Praveena Niketra
**** ***** ***** ***, ********, Ca 95843. 916-***-****. *******@*****.***
Objective: To obtain a challenging position within an organization allowing me to fully utilize my current skills and also to
acquire new skills.
Skills:
• Answering phones and assisting customers with inquiries in order to satisfy their needs
• Strong organizational, time management, judgment and decision making skills
• Excellent interpersonal, customer service, leadership skills and ability to adapt to changes easily
• A great team player, very efficient, detailed oriented and ability to meet work deadlines
• Ability to communicate effectively, orally and in writing
• Proficient in MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, NotePad++
• Bilingual - English / Hindi
• Current CPR
• Typing 60 wpm, 10 key by touch
• Certified in Phlebotomy
• Medical billing and coding
• Medical Terminology and Anatomy and Physiologyical
Employment:
Prepping / Indexing Operator - Databank IMX - West Sacramento,Ca July 2013 - April 2015
Document Prepper - removes staples, paperclips, post -it notes and document repair.
Indexing Operator - performed data entry - alpha and numeric data entry into company computer programs, microsoft excel and
word. Medical and Non-medical data entry. Utilized scanner, copier and printer to perform tasks.
Quality Check / Quality Assurance - looking for missing or irregular data entries. Correct errors made during data entry.
Receptionist/Recruiter - Staffusa Inc - Rocklin,Ca - January 2008- June 2008
Call center. Taking incoming calls. Making outbound calls. Extensive internet search. Recruiting for open positions. Operating
office equipments. Sending out mails. Greeting clients. Working with microsoft outlook. General office.
Customer Service Representative - Jcpenney Custom Decorating - Sacramento,Ca - July 2006 – February 2007
Call center. Inquired on customers order. Inbound and outbound calls to and from vendors and customers. Data entry and emails.
Filing and operating office equipments. Covering switchboard and general office duties.
Cash Representative 1 - Bank of America - West Sacramento,Ca - February 2006 – June 2006
Processing merchant and consumer deposits. Verify currency. Balance cash. Operating opex, currency and coins counting machine.
Customer Service Representative - Target - Roseville,Ca - September 2004 – May 2005
Cash handling/cash register. Taking inventory and stocking merchandise, answering phones. Customer service.
Education:
Boston Reed College (Sierra College) January 2012 – May 2012
Certified Phlebotomy Technician ( passed National Center for Competency Testing (NCCT) exam)
Charles A Jones – Skill and Business Center February 2008 – April 2009
Medical Billing and Coding Specialist – certificate
Greater Sacramento Urban League April 2007 – August 2007
Computer Applications Certificate
DAV High School (Fiji) 2003
reference available upon request