Nelda Hattendorf

**** ******** *****, **********, ***** 76065

817-***-**** acpirx@r.postjobfree.com

Summary: A resourceful and cutting edge creative professional who is a detailed orientated hands-

on player with strong conceptual and commutative skills and the ability to translate ideas into realistic

accomplishments.

Qualifications:

7 years in Supply Chain Management and Base Forecasting

2 years in Buying

Proficient in Windows programs :

o Outlook, Excel, MS Word, and Power Point

Excellent communications skills and customer service

Ability to manage general office duties and multi task

Ability to evaluate and analyzing reports to make changes where needed

Retail experience:

o Customer Service / Register management

o Employee scheduling / Inventory management

o Display development / Stock room management

General knowledge in Retek (RMS), Hyperion, and Account Services

Current Employment:

1/01 – Present Army & Air Force Exchange Service, Dallas, Texas

Business Systems Analyst I 09/14 - Present

Manage assigning Major Command Codes and IMWRF (Installation Morale Welfare &

Recreation Fund) codes to new facilities to ensure correct dividend distribution to MWR

Validate existing IMWRF codes and make corrections as needed

Compose and post position’s Standard Operating Procedures on the FA-B Portal

Manage official Memorandums of Understanding/Agreements and Administrative Orders

requests from PL and coordinate with the appropriate teams as well as distribute

accordingly

Supply copies of the monthly Operating Statements to executive level management

Manage Western Union Suspicious Activity / Anti-Money Laundering Reports – research

weekly and ensure the appropriate forms are completed and filed for the GC department

Manage a monthly dividend reconciliation for all installation accounts and identify the

outstanding amounts with explanations

Customer Relations Manager I 08/12 – 09/14

First line supervisor to 6 associates and second line supervisor to 64 associates

Monitored and evaluated randomly selected calls and reviewed monthly performance folders on

every associate

Constant monitoring of the call center floor – elevate phone and system issues

Worked closely with HR and Union on disciplinary actions

Developed, Guided, and Mentored Team Managers for their career advancements

Trouble shoot any and all issues that come from our Executive level down entry level

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Nelda Hattendorf

1318 Delaware Drive, Midlothian, Texas 76065

817-***-**** acpirx@r.postjobfree.com

Business Systems Analyst II 04/12 – 08/12

Collected and analyzed data to evaluate operational difficulties/made recommendations to solve

problems

Evaluated processes to determine the effectiveness of current operational activities/determine

problem areas and develop solutions

Handling of day to day system problems

Answered inquiries from internal and external customers

Sr. Compliance Specialist 03/11 – 04/12

Managed and directed a team on compliance reviews of AAFES’ Internal Controls, Policies, and

Procedures

Assisted in resolving issues and developing controls and procedures

Examined areas in need of a compliance review before an Audit is conducted

Financial Analyst II 10/08 – 03/11

Provided analysis of financial data / budget

Validated budget information uploaded from other departments

Hyperion reports – extracted and defined relevant information

Replenishment and Inventory Analyst 09/01 – 10/08

Procured and managed inventory for warehouses worldwide

Procured and managed promotional inventory for warehouses worldwide

Forecasted monthly orders – Imported and Domestic

Negotiated with vendors on discontinuing and excess merchandise

Tracked purchase orders

Analyzed inventory issue reports

General office duties

Problem resolution in troubled areas

Buyer Trainee 01/01 – 09/01

Procured Souvenir assortment

Attended all required classes to receive my Contracting Officers Code for AAFES

Volunteered 9/04 for a 6 month deployment to Baghdad, Iraq

Coordinated the needs of the soldiers with headquarters to fill 16 stores throughout Iraq

Researched and procured merchandise from local and neighboring countries when needed

2

Education:

The Fashion Institute of Design and Merchandising, Associates Degree, Los Angeles, CA

The George Washington University School of Business, Certified Business Analyst, Dallas, TX

3

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