Customer Service Administrative Assistant

KRISTIN AUBREY E. REYES

Address: ** ******** ******, ******** *** Bosco

Parañaque City 1711

Cellphone No.: +63-905-***-****

Home Phone: (02) 659-2094

E-mail Address: *************@*****.***

WORK EXPERIENCE

ACCENTURE

3/F Forum Robinsons Mall, Pioneer St., corner EDSA, Boni Avenue, Mandaluyong City

January 2012 to April 2015

Position: TRANSACTION PROCESSING REPRESENTATIVE

• Made sure that supplier's submitted invoices contained correct information (e.g. tax charges, billing address, etc.) prior to submission to invoice processing team

• Gave resolutions to errors found in said documents

• Facilitated bi-monthly meetings with clients

• Conducted process training for new hires.

CIVICOM

6/F Unioil Building, Acacia Avenue, Madrigal Business Park, Muntinlupa City 1770

September 2009 to June 2011

Position: TRANSCRIPTIONIST

• Transcribed recorded notes from JP Morgan wholesalers

• Proof read and edited transcribed notes

• Entered notes into the client's CRM system

AIG BUSINESS PROCESSING SERVICES

Paragon Corporate Centre, Industry Street, Madrigal Business Park, Muntinlupa City 1770

September 2008 to March 2009

Position: ASSOCIATE PROCESS TRAINER

• Facilitated product-specific training

• Conducted English language training for new hires

• Coached agents in communication skills and process knowledge

• Developed training materials based on employees’ nature of work and language needs.

FUTUREPERFECT

4/F MAPFRE Building, Acacia Avenue, Madrigal Business Park, Alabang, Muntinlupa City

August 2005 to January 2008

Position: ENGLISH LANGUAGE TRAINER

• Facilitated Customer Service and English Proficiency training for clients’ newly-hired agents.

• Developed client-specific training manuals based on research and authentic materials

• Coached team leaders in developing their team’s communication skills

• Conducted Certificate in Teaching Workplace English (CTWE) training for trainers and teachers

• Assessed language proficiency/fluency for clients’ employees and near-hire candidates prior to training

• Mentored newly-hired Trainers

HSBC ELECTRONIC DATA PROCESSING PHILS., INC.

39/F PBCom Tower, 6795 Ayala Avenue corner V A Rufino Street, Makati City 1226

January 2005 to August 2005

Position: OPERATIONS ASSOCIATE

• Outbound support for Household Credit Services, an HSBC-acquired bank in the US.

• Collected delinquent accounts in front-end collections from American clientele.

SMART COMMUNICATIONS, INC.

18/F Smart Tower Building, 6799 Ayala Avenue, Makati City 1226

March 1996 to March 2003

Position: ADMINISTRATIVE ASSISTANT

• Provided immediate support to superiors in facilitating data when needed (e.g. meetings, conferences, workshops)

• Typed business letters, memos and other forms of correspondence

• Handled documentation

• Assisted in scheduling internal meetings and appointments with suppliers

• Consolidated reports and ensures that all documents be submitted on time

• Weekly report

• Daily circuit authorization order status report

• Daily blocked TRX report

• Monthly tardiness report

• Monitored Monthly Operating Expense reports

• Assisted other technical groups

• Requested and monitored office supplies inventory

• Managed the petty cash flow

• Generated replenishment and liquidation reports

• Coordinated with other departments regarding processing of requests

EDUCATIONAL BACKGROUND

Name of School Course Year

(From-To)

Philippine School of Interior Design

Interior Designing

1993 - 1995

STI College Cobol Programming 1990 - 1991

Immaculate Heart of Mary School High School 1986 - 1990

TRAININGS/SEMINARS ATTENDED

• Japanese Learning & Research Center (JLRC), 2013-present

• Certificate in Teaching Workplace English (CTWE), 2005

• Business Writing, 2002

• MSAccess Basics, 2002

• Systra, 2002

• Customer Service Excellence, 2000

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