Customer Service Manager

Verdon Hadzibrahimovic

** ******** ******

Staten Island, New York 10304718-***-****

***************@*****.***

Objective:

To obtain an entry-level position as a concierge and/or doorman, while providing excellent customer service. A results-oriented, team player that continually focuses improvement, customer service, team building, quality assurance, policies and procedures, and guest relations.

Profile/Skills:

• Professional

• Professional personal presentation

• Bilingual

• Ability to multi-task

• Excellent communication skills

• Enjoys working with others in a team environment

Education:

Star Career Academy – Hotel & Restaurant Management, Manhattan, New York

Graduation Date: November 2012

Professional Work Experience

Manager Fiore Di Mare, Staten Island, NY 01/11-12/12

Valbella, Manhattan, NY 04/12-05/13

Villa Pacri, Manhattan, NY 10/12-12/12

• Restock the service area with coffee, food, tableware, and linens

• Processed daily financial closeouts

• Took inventory and ordered necessary supplies and food

• Greeted and assisted customers providing excellent customer service

• Created employee work schedule to ensure proper coverage of restaurant

• Prepare dining room for service

• Assisted co-workers with tasks to upkeep restaurants’ appearance

Notable Skills:

Computer Skills: Microsoft Word, Excel, PowerPoint, Internet, POS Systems

Languages: Fluent Albanian, Basic Montenegrin, Basic Spanish

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