Customer Service Manager

Mandi Anderson

***•***•****

***************@*****.***

OFFICE MANAGER

Relationship Building Process Optimization

Customer-focused leader with recognized cross-industry experience supporting efficient business operations

Dynamic self-starter committed to professional development and adaptable in rapidly changing situations

Technically savvy problem solver with open-mindedness to find creative solutions to conflicts and technical expertise in MS Office Suite and Corel Word Perfect

Information Integrity

Administrative Support

Strategic Planning

35 WPM

People Management

Process Improvement

10 Key Proficiency

Workflow Management

Sales Generation

PROFESSIONAL EXPERIENCE

BERRHILL BAJA GRILL AND CANTINA, Webster, TX ( 2014-Present

Manager/Bartender

Leadership: Anticipate and meet daily business needs by providing high-visibility leadership of scheduling, inventory, ordering, payroll, and deposits to meet aggressive performance goals

Customer Advocacy: Create positive guest environments by delivering attentive customer service, using extensive menu knowledge to recommend and upsell items, promptly resolving issues, and developing lasting client relationships

Continuous Improvement: Contribute recommendations translating guest feedback, performance results, and current industry knowledge into value-creating process improvements

ONE STOP INTERIOR SHOP, Kemah, TX ( 2010-2014

Office Manager/Personal Assistant

Leadership: Streamlined daily processes through comprehensive administrative and clerical management, including phone support, contract development, scheduling, and inventory control

Client Relations: Leveraged persuasive communication skills to promote products, drive sales, and ensure satisfaction

Accomplishment: Improved efficiencies and service quality by overhauling and redesigning previous filing system

S&R ENTERPRISE, Baytown, TX ( 2006-2008

Cashier

Leadership: Maximized productivity through immersive operations management, including managing employee hiring and terminations, performing payroll, ordering supplies and equipment, and updating registrations and licenses

Strategic Planning: Provided for seamless service delivery using command of Excel to coordinate a wide range of contractor information, including faxing jobs to contractors, performing data entry, fielding incoming calls, documenting received jobs, and faxing completed jobs to head office

Business Liaison: Excelled as primary point of contact supporting clients and contractors by mitigating escalated client issues and facilitating contractor requests for repair and submitted payments

PREVIOUS EXPERIENCE

Tax Filing Assistant, First Tax ( 2006

Triaged numerous competing priorities in a fast-paced work environment to accommodate clients, including assisting with inquiries and paperwork, handling multiple phone lines, organizing files, counting large volumes of cash, and balancing daily deposits

Administrative Assistant, Cherry Creek Estates & Equestrian Center ( 2006

Drove timeliness and accuracy when documenting repairs, directing staff, and managing payment for services rendered

EDUCATION

Bachelor of Science, (Business Management), 2000

LEE COLLEGE, Baytown, TX

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