Customer Service Management

M ICHAEL G OODMAY *** Douglas Ave. Elgin, IL *****

720-***-**** **************@*****.***

AUXILIARY MAINTENANCE MILLWRIGHT INDUSTRIAL MECHANIC

S afety Excellence Information Management Records Maintenance

A highly talented maintenance professional and customer service advocate with extensive experience providing the

highest level of customer service and ensuring top-level service for various sites/facilities. Well-versed in the

development and implementation of effective service policies and procedures. Comfortable working autonomously

with minimum supervision in fast-paced environments as well as within a diverse team atmosphere. Detail-oriented self-

starter with excellent oral and written communication, interpersonal, analytical and organizational skills.

CORE COMPETENCIES

Program Development Report Generation Technical Skills

Deductive/Inductive Reasoning Problem Sensitivity Client Relations

Asset Protection/Loss Prevention Administrative Support Screening/Detection

PROFESSIONAL EXPERIENCE

United Brotherhood of Carpenters & Joiners of America Denver, CO 2008 – Present

Journeyman Millwright

Perform a variety of duties including auxiliary maintenance, coupling, alignment, traditional and laser alignment,

pump troubleshooting and repair, valves, rigging, welding, fabrication, rotating equipment, conveyor systems,

precision tools, precision measuring, mechanical seals and trenching and shoring

Exhibit exceptional written and oral communication skills when interacting with clients and management

Meticulously inspect and evaluate a number of structures and equipment to ensure stability and safety

Provide comprehensive administrative support from field positions including developing procedures to increase the

efficiency of numerous areas such as filing and organizing records to increase the ability to effectively retain/recover

documents and reports while also performing extensive data analysis

Prepare and present numerous productivity reports for review by management

Gain considerable experience and aptitude in OSHA 32 hour, rigging and signalman, forklift, warehouse and all

terrain, aerial boom lift, confined space, fall protection, gas meters, hytorc bolting, scissor lift, blueprint and

schematic reading, human performance, Microsoft Office and email

The Haight Elgin, IL 2013 – Present

New Fairview Lounge Denver, CO 2000 – 2009

Security Officer/Surveillance Supervisor

Thoroughly patrol both inside and outside the facility while monitoring crowds of 200+, remaining vigilant and

providing surveillance to discourage any unlawful activities

Effectively oversee and maintain 16 camera surveillance systems, keeping a close watch for criminal acts or potential

threats to customers/employees

Provide successful non-physical conflict resolution for all issues

Guarantee complete facility safety and security by verifying credentials of customers/visitors and restricting access

to private areas

Fully cooperate and communicate with local law enforcement and medical staff during all crisis situations

Managed/supervised the inventory control and loss prevention processes

Responsible for handling large amounts of cash and maintaining 100% accuracy of cash drawers

Serve as a general security presence and visible deterrent to crime and client rule infraction

Meticulously handle the confidentiality of sensitive personal data

Prepare and regulate active schedules with autonomy and initiative for organization and efficiency

Create and produce accurate weekly/daily reports for review by management

Organize and maintain various data, including timesheets and visitor records

Coordinate and conduct numerous security checkpoints throughout various buildings

Provide the highest level of customer service when interacting with all customers

Calmly and professionally manage all conflict and emergency situations

Create and organize the filing of key security logs

Supervise customers as they leave to ensure their complete safety and adherence to laws

Additional Experience:

Cache Valley Electric, Denver, CO: 1998 – 2000, Low Voltage Electrician

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS Microsoft Office: Word, Excel, Power Point, Outlook;

EDUCATION Red Rocks Community College, Denver, CO, 2004-2006, Business

CERTIFICATIONS Hunter’s Safety, Colorado Department of Wildlife: 1987

Handcuffing, Baton & Live Exposure of Chemical Agents, Tactical Skills Institute: 2005

References: Available Upon Request

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