Customer Service Certified Nursing
Resume:
Yudora Thompson
Conyers, GA 30013
************@*******.***
EMPLOYMENT
**/****-******* ******** ********, Newnan, GA
Position: Patient Care Tech Med Surg
Duties: Monitoring vital signs, accuchecks, catheter insertion, bladder
scans, specimen collection and assisting patients with all aspects of daily
care.
02/2010- 12/2013 Grady Health System, Atlanta GA
Position: Certified Nursing Assistant Med Surg
Duties: Monitoring vital signs, accuchecks and assisting patients with all
aspects of daily care.
10/2007 – 07/2010 Red Lobster Restaurant, Jonesboro, GA
Position: Server
Duties: Waiting on customers and various general duties.
08/2006 – 04/2007 Fleetway, Pearl, MS
Position: Cashier
Duties: Operated cash register, customer assistance.
09/2005 – 12/2005 Spherion, Morrow, GA
Position: Distribution Associate
Duties: Prepared merchandise for distribution to retail stores.
07/2004 – 07/2005 Cingular Wireless/AT&T Wireless, Ridgeland, MS
Position: Porting Rep/Credit & Activations Rep/Relocations Rep
Duties: Answered phones, new activations, processed credit
checks using all three bureaus, processed bill payments, ported in
wireline and wireless numbers from other carriers, troubleshot
problem ports, performed teleconversions and customer service
area changes, relocated accounts from market to market, processed
work items and notated accounts.
03/2004- 07/2004 Manpower, Jackson, MS
Position: Call Center Representative/Cingular Wireless
Duties: Answered phones, new activations, ported in wireline and
wireless numbers from other carriers, troubleshot problem ports,
performed teleconversions and customer service area changes,
processed work items and notated accounts.
04/2001 – 04/2003 Citizens Bank, Saginaw, MI
Position: Small Business Loan Servicer I
Duties: Booked small business loans, checked loan documents,
assigned guarantors, placed holds on checking, savings and CD
accounts, set up payment schedules using prime rate, sent out
billings and set up all loan information into computer system.
11/1997- 09/2001 Manpower, Saginaw, MI
Position: Accounts Payable
Duties: Processed invoices in Contract Administration and
Scheduled routines.
01/1998-06/1998 RBG Professional Resource Company, Midland, MI
Position: Receptionist/Secretary
Duties: Answered phones, scheduled appointments, typed
correspondence and tested qualified applicants.
04/1995-10/1997 TLC Nursing Agency, Framingham, MA
Position: Certified Nursing Assistant
Duties: Assisted elderly patients and residents with all aspects of
daily care.
04/1996 – 10/97 Interim Health Care, Natick, MA
Position: Certified Nursing Assistant
Duties: Assisted elderly patients and residents with all aspects of
daily care.
12/1993 – 12/1994 St. Patrick’s Manor, Framingham, MA
Position: Certified Nursing Assistant
Duties: Assisted a variety of elderly patients and residents with all
aspects of daily care.
08/1992 – 12/1993 Town of Ashland, Ashland, MA
Position: Senior Accounting Clerk
Duties: Collected incoming real estate and property tax bills,
Excise tax and water bills, processed payments, prepared deposits,
general ledger and prepared monthly reports for Town Manager
01/1990 – 01/1991 BJ’s Wholesale Club, Natick, MA
Position: Freight Payment Clerk
Duties: Processed incoming expense invoices, reviewed
signatures and coding, data entry and maintained records.
EDUCATION
2008- Present Everest Institute, Jonesboro, GA
Coursework: Patient Care Technician
CNA Certified #CN0028899456 PCT Certified#1077-1299
1994- 1996 Massachusetts Bay Community College, Wellesley, MA
Associates in Science- Accounting
SKILLS
Vital Signs
Patient Care
Health Unit Coordinator
Phlebotomy
ECG and CPR
REFERENCES AVAILABLE UPON REQUEST
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