Customer Service Manager
Resume:
Michelle Taylor
***** ****** **., ********, ** N*N 1N4
Cellular: 519-***-**** Email: ********@****.********.**
To whom it may concern:
It is with great anticipation that I present my resume to you for a position within your
company that will allow me to gain knowledge and experience and pursue an exciting
career in the hospitality industry.
I am a recent graduate of the University of Guelph studying Hospitality and Food
Administration. My degree covered many areas and I was particularly interested in the
marketing department within the industry, especially in terms of events. I am extremely
ambitious and would love to develop professional skills in this area. Along with my
education, I have many years of experience working in the hospitality industry, creating
a passion for quality customer service and providing a memorable guest experience.
The enclosed resume will showcase my achievements and related talents within this
industry. Throughout my multiple positions I have learned the importance of
organization, responsibility, and discipline. I am capable of multi-tasking and remaining
calm under pressure situations and I have learned the value of communication skills to
ensure customer satisfaction. I feel that working for your company would be an
excellent place to begin my career and I believe I can be an asset to your team.
I look forward to discussing this position with you at your convenience, and thank you
for your time and consideration.
Sincerely,
Michelle Taylor
Encl. (2)
Michelle Taylor
12473 Lanoue St., Tecumseh, ON N8N 1N4
Cellular: 519-***-**** Email: ********@****.********.**
PROFILE OF SKILLS
Experience in communicating with team members and facilitating group
•
discussion
Proven ability to work well independently in various roles
•
Smart Serve Certified
•
Trained in Student Risk Management
•
EDUCATION
Bachelor of Commerce – Hospitality and Foods Administration 2011 – April 2015
University of Guelph
EMPLOYMENT EXPERIENCE
Server
The Brasstaps, Guelph, ON 2014 –April 2015
Beach Grove Golf and Country Club, Windsor, ON Summer 2014
Gryphs Sports Lounge, Guelph, ON 2012 - 2014
The Village Kitchen, Windsor, ON 2008 - 2012
• Welcome guests and make them feel comfortable
• Be knowledge about the menu and be able to answer any of the guests questions
• Go above and beyond guests expectations
• Maintain a clear and organized workplace
• Be a team player with other staff members
Hostess and Cash/Greet
Buffalo Wild Wings, Windsor, ON Summer 2012
Kelsey’s Neighbourhood Bar & Grill, Windsor, ON Summer 2011
• Being the first and last positive impression on the guest
• Maintaining organization and appropriate seating within the restaurant
• Maintain clean and organized tables and work area
• Assist servers and other staff members when needed
Food and Customer Service
Baskin Robbins, Windsor, ON 2009 - 2012
Mr. Sub, Guelph, ON 2011-2012
• Quick and friendly service
• Maintaining food safety and work place cleanliness
Michelle Taylor
12473 Lanoue St., Tecumseh, ON N8N 1N4
Cellular: 519-***-**** Email: ********@****.********.**
CAMPUS INVOLEMENT
Director of Marketing 2014 - April 2015
Director of Special Events 2013-2014
Professional Convention Management Association (PCMA)
• Plan and coordinate events for students within the University
• Volunteer at University functions
• Encourage students to get involved with PCMA and other University clubs
• Attended PCMA’s Convening Leader conference in Chicago
REFERENCES
Laura Wevers, Dining Room Manager of Beach Grove Golf and Country Club
•
o 519-***-**** ext. 247
Mike Calvery, Manager of Operations & Programming of The Brass Taps
•
o 519-***-**** ext. 53904
Abe and Fatima Bazi, owners of The Village Kitchen
•
Randy Parent, owner of Baskin Robbins
•
Contact this candidate