Customer Service Management

Jeffery Ettridge

***************@*****.***

(**7) (968-1870)

"A Supply Chain Management professional, skilled with International Freight Forwarding expertise linking

vision, missions and goals through building teams, inspiring excellence and generating results for stakeholder

value."

Profile

An accomplished SCM Logistics Specialist and business leader with proven experience accelerating

revenue growth, market share and profitability for freight forwarding by ocean, land, air and rail.

Exemplary credentials bringing a combination of business acumen, financial expertise, logistics

operations management who acts on behalf of importers, exporters or other companies to organize the

safe, efficient and cost-effective transportation of goods on an international basis. Champion of

operational and strategic initiatives, while developing practical solutions to drive corporate missions,

goals and objectives while obtaining, checking and preparing documentation to meet customs and

insurance requirements, packing specifications, and compliance with other countries' regulations and

fiscal regimes. Energetic relationship builder, with a career-long record of influencing and negotiating

agreements both internally and external to the organization.. Builds channel and direct sales pipelines to

maximize existing business and capture new revenue. Overhauls organizational culture and engages and

empowers high performing teams that consistently exceed expectations demonstrated by unprecedented

growth and results. A quick study with a current skill set, ready to make an immediate contribution within

Supply Chain Management.

Key Performance Indicators

"Building teams"

Responsible and accountable for the coordinated management of multiple related projects directed toward

strategic business and other organizational objectives.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels,

including those external to the organization.

Define and initiate projects, and assign resources to manage performance of component projects, while

working to ensure the ultimate success and customer satisfaction.

Present periodic reports on the current program, future opportunities and customer issues.

Enterprising and customer-focused leader with a natural ability for building new business and forging

loyalty with clients and external business partners.

Motivational management style with a proven history of building, guiding and retaining high-

performance teams to develop and implement strategies for accelerated growth. Strives to optimize

operations, reduce costs and improve service delivery quality while strengthening the bottom-line.

Talented strategist and tactician offering thought leadership, strategic advice, insights for market

differentiation, competitive advantage, and go-to market strategies using best in class tools and processes.

"Inspiring Excellence"

Increased the company’s growth by delivering on new projects to the satisfaction of all.

Executed and maintained project coordination timelines by investigating and planning the most

appropriate route for a shipment, taking account the nature of the goods, cost, transit time and security.

Arranged appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and

the delivery and warehousing of goods to their final destination

Mentored staff in project coordination and methodology and best practices in pursuit of service delivery

excellence.

Managed budget/costing/pricing for the organization to influence the organization's financial profitability.

"Generating Results"

Project managed customer services and successfully negotiated freight management for over 1.5 million

CBM of freight to the satisfaction of all stakeholders.

Responsible and accountable for over 20 international vessel loading and discharge operations in Asia,

Europe, North America and Australia.

Drive market enthusiasm cultivating a network of valued customers while at the same time increased

productivity and profitability through development and consultations for module redesigns and packaging

strategies resulting in excess of $200,000 + savings.

Championed lead and project managed 4 major EPCM clients’ from end to end logistic requirements

totally over 800,000.00 in revenue tonnage.

Areas of Expertise

Leadership, Management, High Impact Strategic Sales/Marketing, Customer Relationship Management,

Customer Acquisition & Retention, Cross Functional & Dynamic Leadership, Critical Thinking, Staff

Development & Mentoring, Team Work, Time Management, Multi Tasking, Innovation,

Communications, Project Management, Logistics, Scheduling, International Freight Forwarding,

Contract/Rate Negotiations, Documentation, Administration, Tariffs, Ports of Call, Bill of Lading,

Oversize Freight Forwarding, Vendor Relations, Risk Management, RFQ/RFP/and RFI's, Occupational

Health and Safety, AQUIS (Australian Quarantine Inspection Services), Supply Chain Management,

Financial Reporting, Microsoft Suite of Office Products, EDI, Strategic Alliances and Partnerships, Cross

Cultural Communications, Workload Prioritization, Technical Drawings and Schematics, Results and

Solution Oriented, Containers (CL/LCL), Process Reengineering, Transportation and Route Surveys, Data

Analysis and Interpretation, Collaboration, Concurrent Project Management, Researching Skills

Professional Experience

NMT Project Logistics, Perth, Western Australia 2009 - 2015

Logistics Specialist

NMT Projects is a global logistics provider for companies requiring transport of heavy lift, project-related and oversized

cargoes with a hands-on approach.

Managed sourcing, qualifying, negotiating and selection of all transportation and freight forwarding

vendors including the execution of contracts through to final sign off on all contract terms and conditions

as well as overseeing vendor adherence to agreed terms. Pre production meetings with client fabrication

teams to discuss and plan shipping/trucking strategies that will provide a logistical cost saving and will

coincide with transportation windows available. Coordination and distribution of all custom

documentation to the relevant parties ensuring there are no unnecessary delays to the schedule or project.

Control and monitoring projects from start to finish, updating and changing the scope of works as

necessary to avoid delays and potential issues that may arise. Retaining and developing business leads

including the creation of tender submissions, client relations, business development, contracts, risk

management, project performance and overseas loading/discharge supervision. Use of EDI for all

tracking and billing requirements.

Expeditors, Perth, Western Australia 2008 - 2009 Logistics

Customer Service Representative

Expeditors specialize in providing flexible logistics solutions that start from the planning stage, and go all the way to the

delivery of your goods. For over 30 years, Expeditors employees have worked diligently with our customers to increase order

visibility, reduce surplus inventory, control inflated delivery-cycle times, monitor and assign accountability and reduce overall

supply chain costs.

Liaising with transport companies, interstate and international. Monitoring LCLs / FCLs and Airfreight

transport activities. Formulating RFQ responses as needed. Consolidating cargo where possible to provide

cost savings to both Expeditors and the client. Warehouse management of inbound and outbound cargo.

Client retention through various regular face to face contact and customer service.

Education

Gilmore College, Australia, High School Diploma, TEE studies 2000 - 2005

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