Manager Assistant
Resume:
Melissa S. Schumpert
**** ********** *** ****** ** 92879
*******.*********@*****.***
SUMMARY
Seeking a diverse position within an organization that desires a dedicated, ambitious, creative, enthusiastic, high-achieving, and
career driven individual focused on their continued professional growth and success.
SPECIALTIES
Leadership & Collaboration, Training and Talent Development, Auditing and Compliance and Relationship Management.
EXPERIENCE
CashCall/LoanMe Auto, Anaheim CA May 2014 – November 2014
Funder
o Reviewed all assigned files and contacted dealers to collect missing documents
o Conducted high volume outbound and inbound calls regarding the verification of applicant’s employment, residence
and insurance information and contacted customer for interview
o Prepared loans for booking
Urban Lending Solutions, Broomfield, CO May 2012 – May 2014
Escalation Management Program – Team Manager
o Manage 15 advocates within EMP to achieve identified performance targets
o Issue new files to advocates periodically
o Monitor and audit partner report to verify accuracy
o Audit advocates daily work flow and performance
o Perform audits to insure procedures are met
o Facilitate coaching and counseling sessions to maintain and improve all areas of performance; productivity, quality,
attendance
o Insure office cooperation with other departments, to maximize efficiency within the organization
o Assist with hiring, training and development of additional advocates
o Conduct performance reviews
Escalation Management Program - Process Support/Monitoring
o Team point person, assisting with advocate questions and EMP related decisions.
o Review Bank of America complaint service requests for reassignment, status updates, or possible closures to clear
pipeline
o Monitor and review high priority foreclosure sales to ensure proactive review for specific Bank of America customers
o Monitor high level proactive and reactive cases through the trial plan approval process
o Close cases upon receipt of the initial trial payment
Escalation Management Program - Initial Review
o Reviewed hardship cases to recommend customer status
o Communicated with associate to gather additional information as needed
Blair Labeling, Inc., Denver, CO December 2009 – October 2011
Front Office Manager / Administrative Assistant
o Managed four client accounts - Ojibwa Tea, Kokopelli Prints, Lenertz Industrial Supplies, EPrint Solutions
o Processed customer purchase orders and insured timely completion
o Created and sent quotations to customers via email and fax in a timely manner
o Updated and maintained customer database
o Accounts payable/Accounts receivable
o Personal assistant to the owner
o General office duties
Hurricane Drain, Denver, CO March 2009 - December 2009
Dispatch / Office Assistant
o Conducted high volume incoming and outgoing calls
o Dispatched five employees to an average of 20 jobs per day
o Created and maintained customer database, included personal and business accounts
o Accounts payable/Accounts receivable
Century 21 Advantage Plus Realty, Greenwood Village, CO September 2008 - January 2009
Personal Assistant / Office Administrator
o Personal Assistant to the Owner
o Maintained all of the Personal, USAA, and Cartus files
o Maintained database including MLS, Showing Desk, TOP Producer, CTMe Contracts, Tool Kit CMA
RE/MAX Infinity, Centennial, CO February 2007 - September 2008
Receptionist
o Answered and directed high volume of incoming calls
o Maintained working relationship with 50 Real Estate Agents
o Added all new on the Market Homes into MLS and Showing Desk
Centrix Financial LLC. Centennial, CO April 2002 - July 2006
Project Manager
o Contacted and visited Independent Dealerships
o Analyzed Profits and Floor plan
o Maintained working relationship with Dealerships
o Marketed Centrix Portfolio Management Program (PMP)
IT Help Desk
o Processed new employee set-up requests in accordance with standard operating procedure
o Contacted various IT vendors for replacement of defective equipment, price quotes, and maintenance
o Trouble shoot Computer issues with end-user
Funding Manager
o Led a successful team of 10 coworkers. Scheduled team meetings, peer reviews, provided positive individual feedback
and encouraged development where possible
Funder
o Reviewed all assigned files and contacted dealers to collect missing documents
o Conducted high volume outbound and inbound calls regarding the verification of applicant’s employment, residence
and insurance information and contacted customer for interview
o Prepared loan files for audit
Ford - Fairlane Credit LLC. Colorado Springs, CO December 1998 - March 2002
Team Leader
o Reviewed auto contracts before funding
o Investigation of applicant background
o Maintained working relationship with dealership
EDUCATION
Pasadena City College, Pasadena, CA June, July, August 1986, 1987, 1988
General Education
AWARDS AND RECOGNITION
Employee of the Quarter (3rd Quarter, 2003), Corporate Ambassador (2005)
REFERENCES
References available upon request
Contact this candidate