Customer Service Administrative Assistant

Christine Adams

** ****** ******, *******, *****

***********@**********.*** – 207-***-****

Seeking an administrative oriented position in an established company where I can further utilize my existing

strengths. I work well in both a team environment or individually, as it relates to the position.

Skills Summary

Experience in a fast-paced office environment. Highly organized with superior attention to detail.

Administrative operations/HR/Payroll experience. Professional phone manner and appearance.

Excellent Customer Service and Support skills.

Work Experience

Office Manager/Payroll/HR Coordinator - Jobsintheus.com/Digital First Media

01/2012 to 07/2014

Responsibilities:

• Office Manger: Ordered supplies, worked with venders. Maintained working space. Scheduled all office incentive functions.

• HR Coordinator: New Hires, Terminations, PTO, Medical & Dental benefits, Bonuses, Promotions, address changes, territory

changes, gym membership, Commissions. Administered Health & Dental Benefits. Worked closely with Digital First Media HR

department to help answer employee's questions. Tracked and reported PTO for all employees. Updated the new hire booklets.

Payroll Coordinator: Worked closely with payroll manager processing payroll and timesheets .

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Temporary Staffing Assignments 2010 to 2011

• Risk/Cash Management Specialist at TD Bank through Spherion Staffing

• Receptionist at Hardy Wolf and Downing through Bonney Staffing.

• Administrative Assistant / Auditor at Dingley Press through Bonney Staffing.

TD Bank Positions. 01/1997 to 01/2010

• Commercial Information Specialist III. Maintenance and data clean up on the databases. Reporting and support.

• Community Development Information Specialist. Provided customer service and support to database users. Analyzed data,

trained staff, created reports and merge documents.

• Collections Dept. - Operations Lead. Supervised day-to-day activities of a collections unit. Maintained data integrity of the excel

reports and databases. Processed payments, GL transactions and charge offs.

• Collections Dept. - Technical Support Liaison. Provided pc systems support to end users. Technical customer support for

internal and external departments. Audited databases for accuracy and consistency .

• Collections Dept. - System Administrator. Provided input to the IT department on all technical issues in the department.

Updated and created security access for the end users

• Collections Dept. - Administrative Assistant. Provided skilled administrative support for management and collections staff.

Created and mailed merge letter documents. Created and distributed delinquency reports. Processed the payroll cards.

Education

• Husson University –Accounting classes – Completed 1997-1998.

Principles of Accounting I, II, Intermediate Accounting and Managerial Accounting I.

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Microsoft Office, Monarch, Crystal Reporting, MicroEdge Gifts, CRA Wiz, Baker Hill One Point, Workday .

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