Customer Service Call

COVERING LETTER

It is with great interest that I am forwarding my CV/Resume for your

consideration.

My record of academic achievements and professional career history,

demonstrates attributes that make me a valuable employee.

My CV/Resume is enclosed to provide you with details of my skills and

accomplishments, but I am certain that a personal interview would more

fully reveal my desire and ability to contribute to your organization.

Thank you for your time and consideration, and do not hesitate to

contact me if you have any questions.

I look forward to speaking with you soon.

Thanks

Yours Faithfully

I.MOHAMED ISMAIL

[pic]

I.MOHAMED ISMAIL

Mobile No: 00971-0563572885

E-mail: mhdismailuae@gmail.

ABUDHABI-UAE

Objective

To excel in career oriented position in a profession progressive

organization where by mutual growth and prosperity is under lined execution

of duties to the best of my abilities and establishing a position of trust,

prosperity and confidence with the company.

Working Experience

< Presently working as a Archives Clerk with INFOFORT LLC in ABUDHABI-UAE

since 17th FEB 2012 to till date.

Responsibilities:-

< System Maintenance & Servicing

< Doing various duties as assigned.

< [pic]Responsible for application support and networking.

< Software installation & analysis

< Windows server and desktop troubleshooting skills[pic]

< Application & Visa Medical Typing.

< Making Different Types of Sheets

< Scanning, Mailing, Black, Color & Photo printing.

Academic Qualification

< Secondary School Leaving Certificate.

< Higher Secondary School Leaving Certificate

< BSC Information Technology Certificate

Technical Qualification

< Computer Hardware (Trouble shooting, Installation).

< Computer Networking

< Mobile Servicing & Applications.

Computer Knowledge

< Dos, Windows XP, Vista, Win 2000, Windows 7, Windows 8

< Computer Fundamentals

< Ms. Office Packages

< Email & Internet.

Strength

< Eager to learn more, motivating power, Keen to learn more about subject

hard and honest working.

Worked Experience in India

< Worked as a G.K Computer with Sign in computers in Kumbakonam,

Tamilnadu for 1Year.

< Worked as a Admin in Tamilnadu, India for 1 Year.

Responsibilities

V Receive inbound calls from customers

V Answer participant questions, as well as question participants to

obtain full understanding of what information is being requested.

V Document all calls with regards to participant inquires accurately

using Call Tracking System.

V Good knowledge about the Products.

V Monitor Call Tracking for responses from administrative team so call

returns are done in a timely fashion.

V Follow-up with participants within a 24-hour period in regards to the

initial phone call.

V Provide quality customer service on every call

V Communicate clearly and effectively with participants

V Promote good listening skills

V Manage length of calls

V Recognizing and managing assertive customer calls

V Promote teamwork and call center success.

Personal Strength & Attributes

< Good Communication, self -confidence, Discipline and punctual.

< Self-Confidence and Interested to learning more.

< Honest and Hard working Capacity.

< Pleasing manners and can easily get along with different people.

< Having good convincing Capacity.

< Able to grow positive relationship with client, Supervisor & Colleagues

Personal Profile

< Name : MOHAMED ISMAIL.I

< Father's Name : ISMATH BATHCHA.AR

< Date of Birth : 10/6/1991

< Gender : Male

< Religion : Islam

< Nationality : Indian

< Marital Status : Single

< Language : English, Hindi, Malayalam & Tamil.

< Present Contact NO : +971-*********

Passport Details

Passport No : H9849061

Date of Issue : 27/09/2010

Date of Expiry : 26/09/2020

Visa Status : Employment

Declaration

I hereby declare that the above mentioned statement is correct & true

to the best of my knowledge & belief.

Place: Abudhabi

Date: MOHAMED ISMAIL.I

RESUMEE

Contact this candidate