Administrative/Customer Serivce

Robin Cheatham

Knoxville, TN *****

***************@*****.*** - 865-***-****

Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office

functions. Self motivated and reliable.

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Receptionist/Night Auditor

Extended Stay America - Knoxville, TN - March 2014 to November 2014

Responsibilities

Answer telephones, create reservations, accept and log payments, greet and check in guests, check out guest,

prepare night audit, create morning and evening reports, create payment list, prepare housekeeping report,

inspect rooms and mark as clean before making room available for guests, set out breakfast bar and put up

items at end of breakfast time, maintain a clean front office area

Administrative Assistant

H & R Block - Knoxville, TN - November 2013 to April 2014

Responsibilities

Answering multi phone lines, schedule appointments, greet clients, maintain a professional office environment,

file confidential tax forms, receive and secure tax documents from clients, receive payment from clients,

assistant tax professionals with their client needs

Accomplishments

I accomplished keeping a professional environment at all times while maintaining client retention as well as

offering client satisfaction on a daily basis.

Skills Used

I demonstrated professionalism in a high energy office as well as having to be able to multi task on a daily

basis while being able to achieve client satisfaction.

Cleaning Specialist

Home Cleaning Service - October 2007 to August 2013

Cleaned customer homes to their specification

Ordered cleaning supplies while adhering to a fixed budget

Answered and managed incoming and outgoing calls while cleaning customer homes

Compiled company information and related material for potential new customers

Assessed urgency and priorities before accepting or declining appointments

received and logged customer payment for services rendered

front desk receptionist

Front Desk Clerk/Customer Service

Hampton Inn - Knoxville - Knoxville, TN - February 2006 to October 2007

Accurately documented, researched and resolved customer service issues.

Greeted and welcomed all hotel guests with a smile.

Reviewed account information and charges with guests during check-out.

Verified that personal and payment information on guest accounts was accurate and complete.

Processed telephone and walk-in reservations

Customer Service and Sales Associate

Pagenet - Knoxville - October 1997 to April 2005

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing

new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Successfully acquired an average of no less than 24 new customers per month

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and

shipping

problems.

Helped drive sales goals and achieve monthly quotas.

Communicated all store initiatives and promotions to customers to generate return business.

Office Manager

American Radio - July 1992 to October 1997

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and

reconciliations.

Processed accounts receivable and accounts payable.

Scheduled installations for multiple employees

Contacted customers regarding unpaid and underpaid accounts to resolve any issues

Politely assisted customers in person and via telephone.

Answered product questions with up-to-date knowledge of sales and store promotions.

EDUCATION

High School Diploma

West High School

1992

ADDITIONAL INFORMATION

SKILLS

Multi-line phone operation proficiency Expertise in invoice and payment transactions

Customer service-oriented Team leadership skills

Works well under pressure Computer proficient

Appointment setting Advanced clerical knowledge

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