Customer Service Representative

Ashley Calloway

***** **** ******* ****** ***** Rouge, La 225-***-****

*****************@*****.***

Key Skills/Qualifications

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trong Problem Solving Skills

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ttention to detail and accuracy

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rganizational Skills

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Professional Experience

AT&T August 2006-June 2008 Customer Service Representative

• Assisted external customers with routine requests, questions, and concerns.

• Researched and resolved issues.

• Assisted customers with billing inquiries, technical issues, sold Cingular products and services.

• Processed payments, update account information.

• Solved customers issue through first contact resolution, mail payments, and processed mail.

Belle of Baton Rouge Casino and Hotel January 2009-November 2012 Food Server

• Served food and beverages to guests, take food and drink orders.

• Provided customer service.

• Balanced cash drawer by using all types of payments via check, credit card and gift cards.

• Trained all new employees with the proper training to become a great server and have a

successful career.

Convergys May 2010-May 2012 Customer Service and Data Entry Clerk

• Greeted customers in a courteous, friendly, and professional manner using agreed upon

procedures.

• Attentively listening to customer needs, concerns and demonstrate empathy.

• Clarified customer requirements; probe for and confirm understanding of requirements or

problem.

• Resolved and researched issues through first contact resolution in a timely manner.

• Maintained productivity, take orders and payments.

Turner Industries January 2010- May 2014 Fire Watch/Hole Watch

• Constructed and aid the worker that is performing duties inside a vessel or whole.

• Kept an eye out for smoldering fires.

• Ensure the safety of those working in a confined space.

• Ensure extinguishing equipment is ready for use and stand guard, eliminating any fire that

occurs in an exposed area.

Total Safety May 2014-July 2014 Air Tech

• Calibrated and clean gas detection on a routine basis.

• Worked with different types of instruments.

• Tracked rental assets, commodities and cost of daily sales and rentals.

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