Customer Service Manager

ANALEE GARZA

**** *. **** ***. * Austin, TX *****

832-***-**** ************@*****.***

EXPERIENCED ADMINISTRATIVE PROFESSIONAL

Reliable, dynamic, and experienced administrative professional with a proven track record of success in diverse

positions, including clerical, managerial, financial, and labor control roles. Strong clerical abilities, including

cost oversight, data entry, word processing, and customer service. Capable of learning new tasks quickly,

demonstrating a continuous-learning approach, and adapting to changing situations. Adept with managing large

amounts of information, consistently contributing to organizational goals while maximizing resources and

providing a positive impact to the bottom line. Fluent in English and Spanish.

QUALIFICATIONS

Efficient Data Entry Team Collaboration Skills Time Management

Microsoft Office Expertise Resource Maximization Communication Skills

Daily Correspondence Process Enhancements Leadership Abilities

Multitasking Skills Superior Customer Service Self-Motivated

Technical Skills: Microsoft Word Microsoft Excel Microsoft Outlook Calc Thunderbird

PROFESSIONAL EXPERIENCE

CRISTINA’S RESALE SHOP, Sales Clerk, Houston, TX 2012 – 2015

• Delivered exceptional customer service to incoming customers, answering inquiries, assisting with

merchandise, and providing a positive sales experience.

LITTLE CAESARS, General Manager, Galveston, TX 2011 – 2012

• Successfully supervised 18 employees, ensuring superior customer service and product delivery.

• Maintained food cost percentage, controlled labor costs, and managed weekly store inventory.

VOSS ROAD ANIMAL HOSPITAL, Front Office Assistant Manager, Houston, TX 2009 – 2011

• Supervised daily deposits, overseeing daily transactions, and managing monthly and yearly reporting.

Effectively and efficiently scheduled three doctors on a daily basis.

GIRLING HEALTHCARE INC., Field Supervisor, Austin, TX 2007 – 2009

• Managed PHC/HMO client and provider visits, scheduling meetings and coordinating timelines.

OUTREACH HEALTH SERVICES, CBA Coordinator/Payroll Clerk, Austin, TX 2005 – 2006

• Scheduled all nursing visits, coordinating billing, medical supplies, adaptive aides, and home

modifications as needed. Ensured projects were completed according to organizational goals.

ALL SEASONS HOME CARE, RN Field Supervisor, Laredo, TX 2004 – 2005

• Led operations for home clients and employees, ensuring superior customer service at all times.

VDP HOME CARE INC., CBA Clerk, La Feria, TX 1999 – 2001

• Managed case files for home-bound patients and supervised payroll for providers.

E DUCATION

Nursing

Laredo Junior College, Laredo, TX

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