Customer Service Management
Resume:
Shane McCrea
**** ***** **** **** ******* Pompano Beach FL
*********@*****.***
OBJECTIVE
Seeking a position as a carpenters apprentice for a construction company to provide
incomparable assistance to the employer, and learn the skills needed to become a leading
journeyman in the field.
SUMMARY
Three and a half years in the United States Army. Strong, moral and ethical values. Extreme
discipline and attention to detail. Highly motivated and ambitious with relentless determination
to succeed and accomplish any objective entrusted in me.
KEY QUALIFICATIONS
• •
Top Secret Clearance Inventory/property accountability
• •
Supervision Leadership
• •
Planning Assertive
• •
Operations Conscientious
EXPERIENCE
• Two and a half years United States Military special operations/Army Ranger.
• Basic knowledge of power tools, hand tools, saws
• Making measurements
• Small carpentry projects.
• Demonstration of exceptional proficiency, experience and readiness, while being
mentally and physically Strong.
• Following directions and understanding specific instructions.
• Taking initiative, leading and making decisions in any situation or environment.
• Held to the highest of standards and maintained those standards at all times.
SECURITY
• Supervised and maintained $1 million of highly sensitive equipment resulting in zero loss
in a two and one half year period.
• Received commendable rating on security inspections and management of equipment.
• Implemented new management plan that improved proficiency, filing and organization of
property management for the organization.
• Received Army Achievement Medal for property management and security.
COMMUNICATION
• Effectively planned, presented and coordinated presentations for up to 50 employees that
led to better work readiness, safety, and an overall understanding of information that
could be life saving.
• Effectively communicated with other businesses, and organizations that allowed for
overall proficiency of the company.
• Was awarded JSAM (Joint Service Achievement Medal) for distinguishing myself by
outstanding performance of duty and meritorious achievement while working directly
with other United States Special Operations Units and originations overseas.
• Effectively worked with a team on a daily basis where communication was a crucial
factor necessary to successfully complete all tasks and objectives.
• Successfully communicated with first line supervisor, subordinates and superior officers
enabling the team and company to accomplish everyday duties and meet strict deadlines.
• Familiar with Microsoft Office.
EMPLOYMENT HISTORY
United States Army
E-4 Army Ranger
Fort Benning GA
November 2011-May2015
• Conducting airborne and air assault operations.
• Seizing key terrain such as airfields.
• Held to the highest of standards in the United States Army and maintained those
standards at all times.
• Physical training
• Deployment/rotations in support of the United States.
Monsanto agrochemical Company
Corn Pathologist
Galena MD
May 2011-November 2011
• Supporting field operations by performing disease inoculations
• Assisting in note tacking
• Maintaining field plots
• Assisting in greenhouse operations
• Pollinating and fertilizing field plots
• Yield and prepare crops for research
Two Tree Restaurant
Line cook
Millington MD
November 2009-April 2010
• Ensured all the recipes and ingredients have been added in proper order and combination
to give a good taste.
• Reviewed menus/production sheets to determine types and quantities of foods to be
prepared for all service areas.
• Inspected food ready to be served to the guests, making sure all the standards have been
followed.
• Ensured timely service and sanitation of cooking equipment – Maintained cleanliness and
health standards in the working station where the food is prepared.
• Monitored the working of other kitchen staff and juniors and guided them in their tasks.
Sassafras Harbor Marina
Dock hand
Georgetown, MD
June 2009-September 2009 (seasonal)
• Carries out routine ground maintenance, and cleaning duties that meet standards set by the
establishments.
• Securing boats to docks, connecting and monitoring utility services (power, water and telephone),
and black water pump out, waste disposal and facility sanitation.
• Provides the highest level of customer service for guest.
• Expedites any and all requests from vessels including transport of patrons and baggage to and
from dockside.
• Routinely operates motor and water vehicles and other various mechanized equipment.
• Provides general security.
• Reports any disturbances in dock area.
• Assists refueling operations, and ensures safe fuelling procedures.
• Complying with instructions or duties as may be reasonably assigned.
Kent County Parks and Recreation
Maintenance worker
March 2006-October 2008 (seasonal March-October)
• Maintain all parks grounds
• Operates and maintains equipment and machinery such as company trucks/cars, Lawn
mowers, augers, tractors, backhoes, weed eater, chain saws, and hedge trimmers
• Construct's, lines and maintains all sports fields.
• Provides basic labor for any duty tasked out by park management.
• Maintains all parks, grass, trees, roads, bathrooms, and structures.
• Uses basic hand tools as well as saws, drills, grinders, and welders to complete various
tasks needed to keep all parks operational.
Worton, MD
Military Education
EDUCATION
Army Basic Combat Training
November 2011-February 2012
Civilian Education
Alpha Company, 3-10 Infantry Battalion
Chesapeake College
August 2010-May 2011 FT Leonard Wood, MO
Wye Mills, MD
Ranger Assessment and Selection
Kent County High School Program
August 2006-June 2010 August 2012-October 2012
RSTB, 75th Ranger Regiment
Fort Benning, GA
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