Customer Service Sales
Resume:
Paula D. Bernthal
Seattle, WA. 98107
**********@*******.***
Objective: To gain employment as an Entry Level Manager, to contribute my skills, to exceed
expectations while delivering the finest services available; and, contribute as a team member to
my employer while advancing my career.
Summary: More than 10 years of progressive, professional Customer Service, Client Support,
Management experience; and, proven Top Leadership Sales Associate skills.
* Detail-oriented, self-motivated; set effective priorities and provided solutions
* Multitasked operational, interpersonal skills; dealt with a diversity of professionals, clients;
and, collaboration link between 3 Corp. offices 300+ staff call center employee’s and OS 1
teams, and parent divisional teams
* Worked in a high-pressured environment with poise, efficiency, integrity, and high level of
trust.
* Exceeded expectations, long term goals, and met operational deadlines.
* Strong Peachtree, Excel, Word, PowerPoint, Adobe, Acrobat, Windows, Office,
Outlook, Corporate account programs, Cisco Tech systems.
EDUCATION:
Undergraduate Physical Anthropology, Minor Maya Studies University of Miami
Awarded Jay F. W. Pearson Scholarship
Associate in Arts and Sciences Everett Community College
Superior GPA:4.0
Wa Life-Disability Producer License
Real Estate Certification Climer School of Real Estate
Massage Therapy and Phlebotomy Cambridge Institute of Allied Health
Achievements:
Dean’s List and Letters of Accommodation for Superior GPA 4.0
A short story, “The Beach”, published in the Vibrations Edition
English Tutor EVCC Writing Center/ Student Services Accommodations
Phi Theta Kappa International Scholastic Society
Ms. Bangor Over-all Winner Bodybuilding Competition
Olympic Peninsula Bodybuilding, USA Qualifier Middleweight & Pairs
Gracie Jujitsu, Black Belt/Taekwondo Martial Arts Champion
Burdines-Macy’s Recognition for Outstanding Customer Service and Top Sales
Wyndham Recognitions awards for Outstanding Leadership
Employment:
1. Massage Therapy
Provide massage through the manipulation of the variation massage application, promote
relaxation, and overall healing. Aids used: different oils, salts, and hot stones.
* European Premium Full Body Massage: mix of three forms
acupressure, therapeutic, and reflexology of the hands and feet.
* Deep tissue massage
* Balinese massage
* Myomassology: aromatherapy, craniosacral therapy, body mechanics
* Reflexology and Shiatsu massage
2. Owner Services Operations 1 Supervisor > Wyndham Worldwide
Mentored and supervised 300 Call Center Counselors within 3 corporate locations. Responsible
for research, formal grievances, and adjustments for multimillion dollar client accounts. Bridged
support between clients, Resort Staff, and Resort Sales, and Legal Department.
3. Men’s Department Manager > Burdines-Macy’s
Exceeded expectations and was promoted from full time Sales Associate to DM in three months.
Supervise and mentor 12employees in the knowledge of sales, product knowledge, and
presentation of multimillion dollar clothes and accessory lines.
* Coordinate special promotions, sales events; and, set monthly sales quotas
* Conduct quarterly employee assessments, evaluations, and promotions
* Interact with product buyers, vendors, and district executives
4. Investment Partner and Executive > Investment Properties
Management of Operations, maintain financial security half million dollar properties.
* Recruitment of investors, attended quarterly meetings, and adhered to company protocols. *
* Acted as Liaison between clients, inspectors, Real Estate Agents, and firm.
* Managed renovations and oversee projects. Oversee interior renovation and décor.
.
5. Investment Partner > J & A Auto Performance,
Investment Partner and Operations Manager of million dollar customer detail and repair shop.
* Supervision of 6 body shop detailers and mechanics.
* Customer Service and resale of reconditioned vehicles, customization of vehicles.
Contact this candidate