Customer Service Sales

Dave Fisher

**** *. **. **. *** Tipp City, Ohio *5371 Cell: 937-***-**** E-mail: *******@***.**.***

Objective

Working with a progressive highly motivated company where customer service and satisfaction is job one. A company I can

help move forward internally and externally in this new economy and business landscape we find ourselves in. Looking inside

the box for a solution but not afraid of thinking outside of the box to get the job done.

EXPERIENCE

February 2013-Present

Moore Sales Corporation

Manufacture’s Representative

Represent over 15 different HVAC/R manufactures in the Ohio, Western Pennsylvania and West Virginia markets. I call

on wholesalers, contractors and end users showing new products, presenting preseason opportunities and ongoing

training for new and existing products.

March 2008-February 2013

Progress Supply Inc.

Branch Manager

Overseen day to day operations. Worked with vendors on new products and the education of our customers on those new

products. Handled the shipping and return of the Branch reclaimed refrigerant. I was the driving force behind selling the new

residential equipment (Century) line. Added another Sales person to handle the increase in business and customer traffic.

Worked closely with sales staff and customers to ensure best customer satisfaction.

Sales Representative

Maintained 100 plus accounts in a five county area surrounding the Dayton metro area. Introduced new product lines,

offered on going education, set up counter lunches and in house vendor days. Work closely with the counter staff to ensure

prompt delivery and customer service. Some of the larger accounts include: Wright Patterson Air Force Base, WPAFB

Hospital, Wright State University, University of Dayton, Rieck Mechanical, AK Steel and the Dayton VA Center.

January 2005-March 2008

CRM Facilities Management

Facilities Manager

Overseen property maintenance for large restaurant chain, fitness chain and many strip type shopping facilities in the state of

Ohio and northern Kentucky. Duties included working with CRM’s janitorial service personnel and contracted janitorial

services. Insure maintenance of all HVAC/R, electrical, plumbing equipment and overall building structure by in-house

personnel or outside contractor.

October 1998-December 2004

Mechanical Systems of Dayton

Service Technician/Assistant Service Manager

Serviced and maintained HVAC/R contracts. Assisted other technician with technical support. Worked with sales staff on

quoting and scheduling repair and preventative maintenance jobs. Quoted replacement equipment and service parts. Worked

with and scheduled outside (Vectren, DP&L, Welders and Crain Operators) contractors when needed on the job site.

December 1992- August 2000

The Brewery, Troy Ohio

Owner/Operator

Operated Bar, Night-Club and Restaurant

October 1982-March 1993

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Clarks Heating and Cooling

Service Technician

Serviced residential and light commercial customers and was on call for emergency after-hours service

Education

I have many certifications and ongoing trainings. Listed below are just a few:

Copeland Certified Technical Support

Fujitsu Factory Specialist

Hydrotherm KN Boiler Specialist

HASMAT Certification

Belimo Valve 101

Belimo Fire and Smoke

Lennox Air Conditioning and Heat Pump Certification

Universal Refrigerant Certification

September 1980-September 1982

ITT Technical Institute, Dayton

HVAC/R

Technical and service degree for the HVAC/R industry

June 1980

Bethel High School, Tipp City, Ohio

Diploma

REFERENCES

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References are available upon request.

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Contact this candidate