Manager Customer Service
Resume:
Conway, South Carolina *****
**********@*******.***
Stephen Fields
High-energy professional dedicated and passionate about providing excellent
customer service and exceeding organizational goals. Proven ability to
increase profit through strategic planning, effective project management
and process reengineering. Skilled in budget development and
implementation. Adept at drastically reducing turnover rates and building
motivated service and management teams. Highly skilled in recruiting,
training, and performance management.
ServSafe Certified
Experience:
December 2014 - present
Bojangles - Hwy 501, Aynor, South Carolina
Assistant Unit Director
Assisted in all areas of operation for quick service restaurant with
$1,000,000 + annual sales.
Supervised 35 employees; recruited, trained, and conducted personnel
performance evaluations.
Achieved cost reductions in food, labor, and inventory.
Reduced shortage by conducting shift inventories and holding staff
accountable for excessive food waste.
Assisted Unit Director with overall operations and ensured top store
performance. Administered budget, P&L, strategic financial planning, and
accruals. Maintained ordering and inventory supply.
July 2012 - November 2014
Hungry Howies Pizza - 1601 S Kings Highway, Surfside Beach, South Carolina
Assistant Store Manager
Supervised 9 employees during any given shift
Preformed daily operations involving the opening and closing of store
Purchase food, beverages and supplies as needed
Ensure a clean, organized restaurant, prepared to deliver quality food and
encore service
Responsible for increasing sales and making a profit
Provided leadership
Increased sales
Assisted in providing staff members with the appropriate training
October 2009 - July 2012
Lighthouse Care Center- 152 Waccamaw Medical Park Dr, Conway, South
Carolina
Office Assistant - Business Office
Calling clients regarding payment collections
Filing patient files after the leave the facility
Run reports for the business office manager and CFO through excel to ensure
that patient accounts were up to date.
Doing filing and envelop stuffing for the Human Resource Manager
Geriatric Unit Administrative Assistant
Answering phones for the nursing staff and for the patients from their
families
Assisting nursing staff file paperwork in patients charts
Faxing doctors orders and medications to the pharmacy
Assisting family members with patients when they visited
Mental Health Technician
Conducting therapy groups with patients and ensuring that they participated
Helping patients coupe with their problems and understand what they need
to do to get out of the facility
Worked with other staff members to restrain clients when they got out of
control
Worked with patient to take their vital signs and helping nursing staff get
medication to patients
September 2005 - October 2009
Jiffy Lube Inc.- 1711 Church Street, Conway, South Carolina
920 Highway 17 North,
Surfside Beach, South Carolina
Store Manager- Surfside Beach Store
Managed a $100,000 per year store
Managed 8 full time and part time employees
Ordered merchandise for the store including oil, filters, wipers, cleaning
supplies
Kept labor cost and supply cost under 20%
Achieved bonus at store by reaching goals each month
Ran payroll, employee schedules, and hired and fired employees
Assistant Store Manager- Conway Store
Assisted store manager with ordering of store merchandise
Helped to keep labor cost and supply cost down
Did the scheduling and help with hiring and firing of employees
Showed customers how to insure their vehicle got the best care possible
Helped achieve bonuses by reaching goals each month
Made Deposits each night after running daily activity
Lube Technician
Greeted customers once they arrived on lot
Spoke to customers about what service plan they wanted
Serviced vehicle according to service plan
Cleaned store on daily basis up to company standards
Kept up with daily computer based training
October 2002 - September 2005
Divine Dining Group - 1901 North Kings Hwy, Myrtle Beach, South Carolina
Assistant Kitchen Manager
Supervised 9 employees during any given shift
Worked with Kitchen Manager for specials during the shift
Made sure the kitchen ran smoothly during all shifts
Insure food quality
Made sure kitchen was kept clean to DHEC standards to insure restaurant got
highest grade
Restaurant was three concepts in one - fine dining, sports bar and barbeque
restaurant
Averaged $500,000 per year in sales
June 1996 - October 2002
Blue Cross/ Blue Shield - 8755 Highway 17 South, Surfside Beach, South
Carolina
Claims Associate I
Inputting clients insurance claims into the computer system in a timely
manner
Met daily quotes
Took training courses to improve my knowledge and skills
Taught Microsoft Excel to other department employees
Claims Associate III
Answered phone calls from providers and clients regarding insurance claims
Worked with providers to insure proper payment was paid out on claims
Followed HIPPA guidelines when speaking with clients and providers to
insure no information was given out improperly
Helped out team with inputting claims into computer system to meet daily
quotes
Took training courses to improve my knowledge and skills
Education
December 2009 - May 2013
Walden University - Baltimore, Maryland (Online courses)
Major: Psychology
August 2000- May 2008
Horry-Georgetown Technical College- Conway, South Carolina
Major: Arts
Earned Associates in Arts
References
Elaine Torres - Paralegal Clermont, Fl - 352-***-****
Kelly Altman - Regional Health and Wellness Director Orlando, Fl - 479-
586-3101
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