Customer Service Manager

GARY O’BANNER

*********@***.***

805-***-****

PROFESSIONAL PROFILE

Highly motivated, legal professional with over nine years of experience in the legal and social services fields. Knowledge in the following:

Federal and state regulations and SOPs Federal and state court procedures

Interpreted and applied laws Legal investigation

Legal case management Legal correspondence

Client data research Legal administrative support

Public communication Defendant relationships

EDUCATION

Bachelor of Science Degree in Criminal Justice

Eastern Michigan University

Paralegal Certificate in Litigation

Paralegal Training Program, UCLA

PROFESSIONAL EXPERIENCE

TVS TRAFFIC CLERK Jul ’10 – May ‘15

California Traffic Safety Institute, Ventura County Superior Court

Coordinated Court Services, Ventura County Superior Court

• Process 100+ defendant inquiries daily

• Perform 70+ financial transactions daily

• File defendant court related documents

• Train new colleagues and support peers

PARALEGAL May ’09 – Dec ‘09

Axiant, LLC

• Provided direct support to three attorneys

• Filed court pleadings and motions

• Compiled correspondence on pleadings, case summaries and other legal documents

• Prepared contested cases

GARY O’BANNER

*********@***.***

805-***-****

PROGRAM REPRESENTATIVE Dec ’08 – May ‘09

UCLA School of Public Health

• Coordinated the Executive Education Programs

• Researched and evaluated alternatives and presented recommendations

• Organized student recruitment activities for 40+ students

ASSOCIATE CLINICAL DATA MANAGEMENT Oct ’04 – Oct ‘07

AMGEN

• Performed hyper-linking of documents for electronic submissions to regulatory agencies

• Tracked Data Clarification Forms and other required documentation

PROBATION OFFICER Sep ’00 – Dec ‘03

State of Michigan

• Responsible for 100+ defendant case files

• Conducted pre-sentence investigations of offenders

• Maintained caseload management database

• Performed evaluations and provided recommendations for improvement

• Researched and substantiated defendant data

• Report compilation

SOCIAL SERVICES CASE MANAGER Mar ’00 – Aug ‘00

Family and Neighborhood Services

• Responsible for 30+ client case files

• Responded promptly to all client related communications from outside agencies

• Coordinated and negotiated referral services

ELIGIBIITY SPECIALIST Feb ’99 - Feb ‘00

State of Michigan

• Responsible for 80+ client case files

• Determined applicant’s eligibility for income assistance programs

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