Teri Reed
? Rancho Santa Margarita, California 92688 ?949-***-****, 949-***-**** ?
************@*****.***
INSURANCE BILLER/COLLECTOR SPECIALIST
EDUCATION & TRAINING
High School 1974
Morningside high school Inglewood
Certification - Medical Administration 1984
West Los Angeles College Los Angeles
CERTIFICATIONS
Medical Administration, 1984
KEY COMPETENCIES
. Customer Service
. 3 years plus related experience
. Insurance Verification
. Insurance Collections
. Insurance Biller
. PROFESSIONAL EXPERIENCE
Insurance Biller September 2013 - July 2014
Doctors Ambulance Laguna Hills
. Answer phones, bill medical insurances, request hospital face sheets.
. Locate and input patient data.
. Work return mail seeking information to bill patients.
. Collect and post payments on accounts.
. Set up payment plans following company guidelines.
. Insurance verification, request patient's insurance card copy.
Insurance Biller June 2011 - July 2012
The Sports Clinic Laguna hills
. Submit claims to various insurance companies for payment. Use
clearinghouse reports to resolve denied and rejected claims.
. Print and mail monthly statements, monitor and follow up on aged
accounts,
. Patient data entry, and post payments.
. Verify insurance benefits, eligibility, pre-certification and
authorizations
. Review documents such as super bills, charge slips, or medical records
and ICD-9 billing codes to compute fees and ensure accuracy.
. Communication with customers regarding balance due
. Contact customers to obtain account information.
Receptionist September 2005 - August 2010
St Anne School Laguna Niguel
. Answer phones, greet parents and students, sign in and check out
students.
. Communicate with staff and students via intercom or walkie talkie
. Assistant to Daycare director.
. Operate telephone switchboard to answer, screen, or forward calls,
providing information, taking messages, or scheduling appointments.
. Collect payments for tuition, field trips, summer camp and record
receipts for services.
. Greet persons entering establishment, determine nature and purpose of
visit, and direct or escort them to specific destinations.
. Hear and resolve complaints from customers or the public.
. Transmit information or documents to customers, using computer, mail,
or facsimile machine.
. Provide information about establishment, such as location of
departments or offices, employees within the organization, or services
provided.
. Collect, sort, distribute, or prepare mail, messages, or courier
deliveries.
. Perform duties, such as taking care of plants or straightening
magazines to maintain lobby or reception area.
. Lunch Coordinator, collect monies on current and past due accounts,
schedule and supervise volunteers.
Additional Experience
Saddleback Med Grp-Sr Account Rep. 6/03-9/95
Family Medical Group-Sr. Account Rep. 5/01-6/03
Community Orthopedics-Appointment Scheduler 9/95-5/01
Mission Ambulatory Surgicenter-Account Rep.10/94-9/95
TOOLS & TECHNOLOGY
. Microsoft including Word, Excel, and Outlook, CPT codes, ICD-9, CMS
1500