Customer Service High School

Katheryn J. Fisher

**** ********** ****** #*** / **********, AR 72764 / 479-***-**** / *********@***.***

Skills Summary

Over 10 years Customer Service Work Ethic Adaptability

Written/Oral Communications Integrity Teamwork Oriented

Strong Math Skills Data Entry Strong Research Skills

Employment History

CK Ventures dba Jackson Hewitt Tax Service, Springdale, Arkansas 12/14 - 4/15

Calling previous clients and scheduling appointments. Preparation of client’s federal and state tax returns using proprietary software program. Selling of additional products the client was eligible for. Printed and filed client’s paper records. Printed and issued refund checks to clients, and activation of debit cards for clients. I also processed and collected payments, including making bank deposits when necessary. I responded to client inquiries regarding status of their tax return. I was required to participate in study of various aspects of tax preparation. I was also required to monitor office supplies as needed and follow opening and closing procedures for a new storefront location.

Advantage Staffing, Springdale, Arkansas 10/13 - 8/14

Assigned to SourceGas, where I processed payments and assisted customers with payment arrangements, starting and stopping service, also transfer and reconnection of service. Responding to emergency service calls as needed. Contributed to a learning database utilized by agents to assist customers. I was also to JB Hunt final mile which schedules delivery and pick-up appointments of orders from third party vendors and responds to customer concerns about deliveries, pick-up of returns and damaged shipments.

Walmart Shared Services, Bentonville, Arkansas 1/13 - 10/13

I interacted with customers and associates daily via phone, and email. I responded to customer and associate inquiries regarding products, store issues, employee concerns, and general priority assistance calls regarding the company, assigning the inquiry to the appropriate individual or department, or providing a direct reply to the individual. Contributed to a database utilized by associates to assist customers.

Kelly Services, Bentonville, Arkansas 7/12 - 1/13

Assigned to Walmart Shared Services. I interacted with dotcom and store customers daily via phone, email, and live chat. I primarily responded to customer inquiries regarding products, store issues, and general priority assistance calls regarding the company. I would provide a one call resolution for the customer when possible or respond to them for follow up of their issue. Assigning the inquiry to the a different individual or department when necessary. Contributed to a database utilized by associates to assist customers.

Startek, Enid, OK 4/08-3/12

I responded to customer inquiries regarding service, billing, equipment, product function, replacement of defective parts, features, activation, and/or changes to account information. Utilize computer and on-line tools in responding to customer inquiries, inform them about available services and assess their needs, research and resolve inquiries and log customer calls.

Education

High School Diploma – Tracy High School – Tracy, California

Contact this candidate